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Baltimore - Client Services Specialist/Technical Support

ABOUT THE COMPANY: FTI is a leading global firm that organizations rely on for advice and solutions in the areas of forensic analysis, investigation, and technology when confronting the critical legal issues that shape their futures. We are involved in high-stakes, fast-paced computer forensics projects from around the world. If you are interested in becoming part of a fast growing company and helping shape its future, read on. ABOUT THE OPPORTUNITY: Position provides phone, email, and web-based support and advanced troubleshooting for customers requiring assistance. PRIMARY DUTIES: 1. Provide Level 1 technical support for FTI clients and internal consultants. 2. Adhere to service level standards for all customers. 3. Initiate proactive customer notifications to meet SLA requirements. 4. Provide detailed information throughout trouble resolution process to all relevant parties. 5. Deploy proprietary applications and systems patches, upgrades on non-client facing servers. 6. Responsible for assisting in the maintenance, performance of 200+ HP servers and over 150 clients in production, development and Quality Assurance environments. 7. Follow standard operating procedures to ensure prompt and accurate resolution of technical challenges and business issues. 8. Analyze, identify, and recommend corrective actions to ensure 1st call problem resolution and customer satisfaction. 9. Develop and nurture successful long-term relationship with clients. 10. Other duties as assigned. SKILLS REQUIRED 1. 1 year experience installing, configuring, monitoring, maintaining, and supporting Windows server systems 2. 1- 2 years technical support for web-based applications 3. Flexible team player attitude willing to work OT and late evening shifts 4. Promotes/fosters a positive work environment 5. Self motivated and detail oriented with excellent people and time-management skills 6. Demonstrated and proven ability to provide superior client service in demanding, deadline-driven situations 7. Superior communication, issue handling, service level management and case/ticket documentation practices are required. 8. Ability to work independently and on a team in a fast-paced, multi-task environment 9. Efficient and effective problem resolution abilities; ability to think clearly under pressure. 10. Knowledge of Active Directory schema, group policy, domain functional levels and object editor 11. Proficiency with Windows Server OS, IIS, MS Access, MS Office and MS Outlook 12. Must have a B.S. or a B.A. college degree or commensurate work experience. Skills Preferred: „X Understanding of legal terminology and litigation objectives „X MCSE or other MS certifications „X Knowledge of Virtual Server infrastructure „X SQL 2000 or 2005 experience „X RSA SecureID Administration is a plus „X Previous experience or exposure to litigation support technologies is a plus ( Ringtail, Concordance, etc) „X Citrix administration experience a big plus Candidates must be willing to do shift work. This position offers an excellent salary and benefits package. All interested and qualified candidates should email a current resume for immediate consideration.

Baltimore - Media Specialist/Asset Management/Technical Support

FTI is a leading global firm that organizations rely on for advice and solutions in the areas of forensic analysis, investigation, and technology when confronting the critical legal issues that shape their futures. We are involved in high-stakes, fast-paced computer forensics projects from around the world. If you are interested in becoming part of a fast growing company and helping shape its future, read on. ABOUT THE OPPORTUNITY: The Media Specialist oversees the management, staging and loading of physical media (CDs, DVDs, hard drives, etc) throughout the entire lifecycle of access to the media. That includes acting as the data steward for the customer as it relates to data asset management, including tracking, reporting, processing, and quality assurance. PRIMARY DUTIES: •Continued refinement of Media Asset Management program and process •Documenting and maintaining chain of custody records and other asset management inventory records. •Working 3rd party vendors such as Iron Mountain to ensure rapid turnaround and cost control. •Ensuring proper, secure, and authorized disposal or return of evidence/data. •Performing routine audits of evidence lockers. •Other duties as assigned SKILLS REQUIRED: •Self starter with ability to work independently as well as thrive within a team environment * Experience with Access and Active Directory* Basic MS DOS commands*Windows Operating Systems (2000/2003)*Internet Technologies •Proficient in Windows (all versions), Microsoft Office •Superior customer service and organizational skills •Excellent communication (verbal and written), planning, organization and administrative skills •Ability to work in a fast-paced, deadline-driven environment, including extended hours as required •Ability to work independently with little supervision and in a fast-paced, multi-task orientated environment. •Efficient and effective problem resolution abilities; ability to think clearly under pressure. •Must be flexible re: shift hours. •A dedication and concern for customers, so that no effort will be spared in the resolution of any problem*Experience with SQL Queries, SQL Commands, Scripting, Linux/Unix is a plus. EDUCATION/EXPERIENCE REQUIREMENTS: •1- 2 years experience in software / hardware asset management •BS/BA in computer related area a plus This position offers an excellent salary and benefits package. All interested and qualified candidates should email a current resume for immediate consideration.

Baltimore - Television Repair Technician/TV Tech/Television Tech

Stop working for small TV Repair Shops with few benefits. Stop worrying about your own small shop and going into debt. Now is an exciting time for you to join our client and put your specialized TV skills to work by becoming a Field TV Technician. No worries...........lots of benefits. Field TV Technicians are experts in all aspects of TV repair. Our client provides best in class customer service by remaining current in repairing new technology. As a TV Technician, you will be responsible for repairing customer units in their homes. This includes conducting high quality repairs and educating customers on how to use their systems. A successful candidate must have one to two years of TV repair experience including Plasmas, DLP's and LCD's. You must be computer literate and have a clean driving record. Our client rewards its Field TV Technicians with a very competitive compensation and benefits package including Medical, Dental, Vision, 401(k), Life Insurance, Employee Stock Purchase Plan, Paid Time Off, Educational Assistance, Career Advancement, Training, and a great Employee Merchandise Discount. A Field TV Technician is provided with a company vehicle, gas card, laptop computer, parts and test equipment.

Baltimore - Electronic Assembler

Position: Electronic Assembler Hours: 8am-430pm or 9am-530pm Pay: $15-19/hr Terms: Contract 3-5 months Responsibilities: Perform functions associated with all manufacturing operations, including assembly, soldering, mechanical assembly (using torque wrench) and performing related rework on electro-mechanical assemblies. Ability to work from manufacturing drawings, schematics, sketches and/or verbal instruction, including operating a computer (MS Office). Must be able to perform administrative tasks associated with assembly operations, including manufacturing order documentation. Requirements: Assembler will be familiar with SMT processes and procedures, with the ability to solder SMT components—down to 0402 and 0201 package styles, as well as work with wires up to 40awg. Position requires soldering experience under a scope or with Pick N Place machines

Baltimore - IT Support Desk Analyst (no job hoppers please)

POSITION SUMMARY The Service Desk Support Analyst will be responsible for troubleshooting, supporting, and problem solving of end-user hardware and applications. Provides 2nd 3rd level technical support for the IT Service Desk. The Service Desk Support Analyst provides guidance, assistance, coordination and follow- up on end user / customer incidents and problems of all systems applications, hardware and software installed. Also, working with various teams (Project Managers, Developers, Engineers) to help resolve incidents, test, and troubleshoot system issues. SKILLS AND SCOPE Under limited supervision, the Service Desk Support Analyst will: provide high complexity level application support; serve as technical leader and be a lead escalation point for difficult incidents and complex problems; answer and respond to customer inquires via phone, email and Service Desk tracking system. Will provide the opportunity to collaborate with the customer's, IT staff and the Service Desk in resolving and escalating problems, as appropriate. DUTIES, RESPONSIBILITIES AND AUTHORITY Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies. Interviews user to collect information about problem and leads user through diagnostic procedures to determine potential source of error Create, maintain, and update documentation on established Help Desk procedures and processes, including but not limited to call manuals, problem resolution steps, and escalation procedures. Participate in meetings and team projects as assigned. Past experience with installation, configuration, troubleshooting, and incident resolution with respect to networking environments including but not limited to Exchange 2003, Office 2003, LANs, WANs, remote access, and VPNs Develop process and solution documentation meeting approved format and content standards Ensures all computer related applications meet each associate's business requirements in regards to appropriate application, system, network and printer access. Retain ownership of all incidents/requests assigned until closure with end user agreement Review IT Service Desk inbox daily to mark completed any resolved incidents. Ensures quality user support by remaining updated on technical developments, such as new on-line databases and other information sources, through independent study, formal training and actual usage ofInternet, CD-ROM, and printed information on software products and services. EDUCATIONAL / EXPERIENCE REQUIREMENTS Bachelor’s Degree or equivalent work experience desired Proficient Knowledge of troubleshooting LAN/WAN Proficient Knowledge of Microsoft OS Environments (Windows X) Proficient Knowledge of Exchange and MS Office products (Office 2000/2003) PC/Laptop/Printer Hardware configuration diagnostics and repair proficiency CCNA Certification a plus A+ Certification a plus MCP Certification a plus Experience using remote desktop tools preferred Experience Minimum 4 years Service Desk/Help Desk and/or 4 years Technical support experience Very strong business analysis skills Strong proficiency in word processing, spreadsheet, database. Proven partnership skills and leadership abilities, including working in a matrixed organization. Ability to manage multiple tasks/functions concurrently and work independently with minimal supervision. Must have excellent oral and written communications skills. Competencies and Abilities Team Player, Creative, Innovative, Flexible & Enthusiastic Ability to lift a minimum of 25 pounds and perform physical activity at a sustained pace including installation of PC hardware and software on a consistent basis required Strong Verbal and Written Communication skills Seek and implement win / win solutions. Demonstrate and promote co-operative working across broader business teams to achieve shared goals, acting to further the interests of the team. Think strategically and radically to break existing patterns of working, coming up with new ideas to create business improvement and growth opportunities. Ability to rely on experience and judgment to plan and accomplish goals Ability to work on multiple, high priority tasks with minimal supervision Change Catalyst Energized, challenging the status quo and working towards new and better ways of operating. Hold yourself and others clearly accountable for delivering your objectives, ensuring targets are clear and measure success against them.

Baltimore - senior computer tech/ tech supervisor

Discount Computer Service is seeking a full-time computer tech supervisor. Candidate must possess outstanding knowledge of computer hardware and software issues as well as excellent people skills. Prior experience in computer repair and/or management a plus. Duties will include: -Supervising inside and field techncians in order to maintain and ensure top quality service and customer satisfaction. -General office management. -Troubleshooting and service of PCs and some peripherals (mainly fixing hardware and software problems) -Communicating with customers regarding their computer issues and post service satisfaction Salary comensurate with experience To apply please respond to this ad and include salary requirements and availability

Baltimore - IT Network Technician

Innovative Technology (www.innovateusa.com), a growing IT firm located in Reisterstown, Maryland is immediately seeking local candidates for a entry-level network technician position. Innovative Technology provides computer, network, and technology support services to small and midsized businesses throughout Baltimore. This involves everything from basic desktop troubleshooting to Windows 2003 Server administration. Requirements: Excellent Windows network and PC troubleshooting experience Ability to quickly analyze PC issues and use any available resource to resolve Excellent organization and communication skills MCSE or MCSA certifications recommended Reliable transportation (you will be visiting client offices in and around Baltimore) Skills: Software: troubleshoot Office and business-specific applications, efficiently utilize Outlook and problem management software Desktop: install and replace defective components, diagnose driver and windows issues, repair/re-install operating systems, spyware removal Network: basic connectivity tests, home router configurations, dhcp setup, wireless, ect. Communications: Ability to explain and document work clearly to clients Salary: $12-17/ hour based on experience, plus benefits E-mail resume and salary requirements to resume@innovateusa.com.

Baltimore - Systems Engineer - **Great Opportunity - Lots of Technology**

What Helion Automotive Technologies is a growing Information Technology Consulting firm that provides outsourced IT Department services for Automotive Retailers. Our clients look to us for strong consulting, professional solutions, and friendly service. Who We are a very tight group of professionals growing a company with a great concept. Our work environment is relaxed yet fast paced. We all see the vision of the future both for ourselves and the company. Technology is our passion; happy clients are our reward. We are always looking for people who can add more energy and motivation to take our team to the next level. The company grows based on the energy, motivation, and contributions of the group. Slackers or whiners need not apply! Why Do you like the challenge of building something? If you aren’t afraid of some hard work, this is the place for you. We reward motivation with promotions, raises, and recognition. There are no glass ceilings here. We are doubling in size every year so if you are looking for a place where your efforts are rewarded you have found it. We hope you will stay forever but if not, you will be building quite a resume with us. How Come to an interview prepared to tell us what you have done in the past that makes you a perfect fit. About The Job • Daily responsibilities include a average of 40-50 calls a day in phone support for issue resolve and creating trouble tickets. Troubleshooting active Directory, networking and third party applications. Including but not limited to: - Network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. - Windows 2003 server with required components for customer deployment. Components include DHCP, Terminal Services, DNS, Active Directory, and etc. • Track all time spent each day in an electronic time tracking package. • Ability to take direction from senior staff members. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Additional responsibilities may include: o Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues, as well as, consulting with current and future clients regarding network installation, expansion and maintenance. o Managing a staff of up to 5 people. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues • Ability to communicate with customers in a professional manner. Requirements: • Possess excellent communication skills, be able to discuss technical matters with clients in person and via email in a clear, effective manner. • Ability to communicate with customers in a professional manner. • Work with individuals, management, and dealer principles from the automobile industry to manage their technology. • Ability to communicate with business owners in a professional manner and provide technical consultative advice. • Comfortable developing technical documentation for internal and client use. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Ability to handle a support ticket queue with multiple issues. • Ability to track all time spent each day in an electronic time tracking package. • Maintain an accurate record of all problems reported and solutions to those problems in the helpdesk database. • Resolve issues over the phone, identify issues that need escalation and escalate them to appropriate staff. • Must posses a valid driver’s license. • Identify areas where improvements are needed and make feasible recommendations to accomplish improvements. • Supporting Microsoft Windows Desktop Operating Systems including Windows 2000 and Windows XP Professional, as well as the related software, including MS outlook and MS Office products. • High level technical troubleshooting of network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. • Strong understanding of E-mail services, both POP3 and SMTP and the related technologies including DNS. • Strong understanding of wireless networking. • Ability to configure Cisco PIX Firewalls and Cisco wireless devices for use in a secure wireless environment a plus. • Understanding of VoIP, PBX and Telecom a plus Related Technologies Include: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows 2000 Microsoft Windows XP Professional Microsoft Office Suite Microsoft Remote Desktop Microsoft Windows Terminal Services Cisco network switching Cisco 802.11 wireless Cisco network Routing Cisco Pix Firewall Cisco Call Manager Cisco Avvid VOIP Cisco VPN HP network printing and JetDirect 3Com NBX VOIP Wyse thin client Secure Computing SmartFilter Symantec A/V Corporate Edition Please send resume, introduction, and salary requirements to be considered. Location: Hunt Valley, MD Compensation: 40's Principals only. Recruiters, please don't contact this job poster. Please, no phone calls about this job! Please do not contact job poster about other services, products or commercial interests.

Baltimore - Help Desk Needed

The information provided here defines the Level 1 user support model. Work Schedule: Week 1: 9am - 6pm Week 2: 10am - 7pm Week 3: 11am - 8pm Repeat Support Info What is supported? Level 1 assists all users with basic "first level" software technical issues. This includes: o Citrix connectivity, application, profile, and printer issues o PC hardware (PCs, monitors, keyboard, and mice) o Windows XP o DST Applications - AWD, and TA2000 o LMIC Applications - Reuters Estimates, Factiva, Socrates, IRRC, FactSet, Eagle Eye, Baseline, Security APL, and Advisor One o Microsoft Office Applications - Access (for LMIC applications CRM and SRI), Word, Excel, Power Point, Internet Explorer, Outlook o Printers o Fax Machines o Copiers o Phones and phonelines Getting Help "First level" assistance is provided by Level 1 through various means: by phone, by e-mail, and through webpages such as the TSC FAQ and Open Issues List. Level 1 is available Monday - Friday from 7:00am - 7:00pm, and Saturday 8:00am - 12:00pm To send electronic requests anytime, email - Technology Support Center. Always be sure to include a pertinent subject and a full description of the request or problem, including as much specific information as is available. This method is normally the quickest way to reach the most number of people; multiple staff members see each request. Response Times Level 1 strives to provide first-call resolution on all user requests for assistance. If the issue cannot be resolved by the agent, he/she will escalate to the appropriate Level 2 or Level 3 group. Escalated issues will meet the following SLA: Nature of problem Severity Goal for response time Major outages - network systems, and services Emergency Urgently, including after-hours. Updates should be provided every 1 hr at the most. Individual user issues - majorly effecting work Immediate 2 to 4 hours Individual user issues - other important job functions still possible Normal 4 to 24 hours Projects Projects As scheduled Note that these goals are the average time that we anticipate to get issues resolved. In some instances, additional assistance is required, which may delay resolution. Routine Tasks Several tasks are performed in addition to Level 1 duties. These tasks include: o Processing trouble requests e-mailed to the Technology Support Center o Processing data security confirmations submitted to Data Security o Working with application developers, Network Support, DBAs, and support groups to resolve issues o Writing of procedures o Maintenance of TSC websites, and Knowledge Base o Coordination of scheduled and unscheduled branch outages and evacuations o Printers - Hardware and driver support o SpyWare Removal o Software installs/postbuilds Represent the TSC at meetings for emergency

Baltimore - Audio-Visual Supervisor at the UMUC Marriott Inn & Conference Center

Apply at http://greatjobs.marriott.com!!! Marriott’s UMUC Inn & Conference Center located at 3501 University Blvd. E. in Adelphi seeks talented people to join their A/V staff. If providing guests with an experience that exceeds their expectations is your thing, then we need you now! The A/V Supervisor is responsible for providing accurate, on-time meeting equipment set-ups and demonstrating equipment use to guests. Monitors events to ensure that the equipment, lighting and volume are all functioning properly. Responsible to secure and maintain the equipment correctly when not in use. Must have knowledge of computers, LCD projectors, overheads, and sound equipment use. Position requires excellent guest service skills and availibility to work a flexible schedule. Oversee A/V technicians in their duties. At Marriott, you can experience the success of an inclusive work environment in which we support your professional growth and celebrate your unique contributions. For over 75 years, our philosophy has not changed – taking care of our customers begins with taking care of our associates. We invite you to join us and experience a rewarding and successful future at Marriott. To learn more about this and all other opportunities with Marriott, visit our website at: http://greatjobs.marriott.com EEO M/F/D/V

Baltimore - Platform Support Specialist I

DESCRIPTION: The Platform Support Specialist I has prior Systems Administrator or related experience to provide phone and email support to our external customers. This person must effectively communicate with customers and co-workers to affect issue resolution. Strong customer service and troubleshooting skills are a required. EXPERIENCE & EDUCATION: • Systems Administration or related experience required • College degree in Computer Science/ Information Systems or related degree or industry certifications preferred • Knowledge of Server hardware, operating systems, networking, configuration, and troubleshooting. • Knowledge of Relational Databases including Microsoft Access, Oracle, SQL Server. • Microsoft Terminal Services configuration/troubleshooting preferred • Knowledge of Citrix is a HUGE PLUS JOB DUTIES: • Provide telephone and email support, addressing configuration and software-related customer issues. • Process external support escalations, i.e. Networking, Database, and Presentation software related customer issue. • Provide clear and concise data entry of all customer interactions in our incident tracking database. • Flexibility to work fixed and/or rotational shifts covering 24 hours/day, 7 days/week. • Assist with software upgrade installations and training. • Professionally interact with existing and potential customers. • Identify and proactively communicate potential business problems to management and co-workers. • Provide technical training and assistance to team members • Completion of assigned administrative responsibilities • Generate Professional Services leads resulting in additional revenue opportunities for the Customer Service department. • Other responsibilities as assigned

Baltimore - Solution Center Operator

This is a phone support role: taking calls and opening tickets. This individual must have: · Excellent customer service skills · Excellent written and oral communication skills · Strong attention to detail · Experience with a ticket tracking system is a big + The ideal candidate must have large call center experience and is looking for a path into IS. Prefer candidate to have a degree or to be currently pursuing a degree in Information Technology. The shift is 8:30-5:30 (8-5 is an option)

Baltimore - Project Coordinator

Geiger is a market leading, growing company, located in Rosedale, MD. We are looking for an energetic, highly organized, and detail oriented individual for the position of Project Coordinator in our environmental division. Key attributes of the successful applicant will include: 1. Ability to handle multiple tasks well 2. Attention to detail, and highly organized 3. Flexible style, enjoys working in a team environment 4. Self-motivated, and accountable for results This is an excellent career opportunity with multiple avenues for growth within the company. Geiger offers a competitive compensation package including medical benefits, 401k, tuition reimbursement, etc. If you are looking for an opportunity to join a market leader with a long term focus, in a fun and energetic work environment, please contact us at hiring@geigerinc.com.

Baltimore - Business Analyst

BA/Data Warehousing Location-Baltimore/Elkridge, MD Term: 6-8 month Contract with the possibility of hire; should funding permit at contract ending We are looking for a person to help us with our analysis and reporting tools. The toolset was launched in March of this year, and is now in a phase of production bug fixes as well as the prioritization of new enhancements. We are looking for an analyst to join the Project Manager for this product. The Project Manager is dedicated solely to this product, however, she does not have any BA's right now. This BA would help share the load with the PM. We would want someone who comfortable with either fixes or product enhancements. Because its is a small team, the BA would be doing a variety of tasks. Most of them, however, would revolve around documenting the issues and sheparding them through the development and QA teams. We need a person who can hit the ground running "conceptually" though we would obviously assist the person in understanding our product. Consequently, the person would need EXCELLENT communication and documentation skills. Lastly, because we operate in a very esoteric field of clinical quality improvement, any clinical or healthcare background would be a plus. It is very unlikely that someone would have any knowledge of this field, but even understanding healthcare terms such as ICD-9 codes would be a big help to them and us. 1. How technical do these candidates need to be? Do they need to be very technical (i.e. a DW development background, specific data mapping experience, and /ordata warehouse process experience, etc.), or is the role more so a generic BSA that just requires someone who has worked within a data warehouse environment? This position would need to at minimum have intermediate to advanced SQL skills. We are not expecting the person to come in and lay out database tables, but they need to be extremely comfortable reading and interpreting databases. They also have to intimately understand data sources and targets,

Baltimore - Business Analyst /Data Warehousing

Term: 6-8 month Contract with the possibility of hire; should funding permit at contract ending We are looking for a person to help us with our analysis and reporting tools. The toolset was launched in March of this year, and is now in a phase of production bug fixes as well as the prioritization of new enhancements. We are looking for an analyst to join the Project Manager for this product. The Project Manager is dedicated solely to this product, however, she does not have any BA's right now. This BA would help share the load with the PM. We would want someone who comfortable with either fixes or product enhancements. Because its is a small team, the BA would be doing a variety of tasks. Most of them, however, would revolve around documenting the issues and sheparding them through the development and QA teams. We need a person who can hit the ground running "conceptually" though we would obviously assist the person in understanding our product. Consequently, the person would need EXCELLENT communication and documentation skills. Lastly, because we operate in a very esoteric field of clinical quality improvement, any clinical or healthcare background would be a plus. It is very unlikely that someone would have any knowledge of this field, but even understanding healthcare terms such as ICD-9 codes would be a big help to them and us. 1. How technical do these candidates need to be? Do they need to be very technical (i.e. a DW development background, specific data mapping experience, and /ordata warehouse process experience, etc.), or is the role more so a generic BSA that just requires someone who has worked within a data warehouse environment? This position would need to at minimum have intermediate to advanced SQL skills. We are not expecting the person to come in and lay out database tables, but they need to be extremely comfortable reading and interpreting databases. They also have to intimately understand data sources and targets,

Baltimore - PC Pool Analyst (Contract)

Short Term Contract 6 Months PC Pool Analyst is responsible for communicating with the customer to coordinate delivery of IT goods. PC Pool Analyst updates internal database with newly received hardware. PC Pool Analyst coordinates delivery of computer hardware with internal scheduling tool. Candidate must be organized, self motivated and possess excellent customer service skills. *U.S. Citizen *Background Check Required *Drug Test Required

Baltimore - Support Analyst

Position:Support Analyst Location:Baltimore, MD Salary:$45,000- $52,000 Annually Terms:Fulltime, Permanent Hours:Monday-Friday, Standard Business Hours DESCRIPTION: This position requires a working knowledge of PC and network systems. Also required; is the knowledge of network operations, business requirements and area work flow processes. Candidate must possess good communication skills, judgment and the ability to work effectively w/ internal customers & other technical staff members. Individual also provides guidance, assistance, coordination and follow up on internal customer questions and resolves complex problems or malfunctions of all systems application, hardware and software. EXPERIENCE & EDUCATION: •Bachelor degree in Computer Science or related technical field preferred •2-3 years experience in LAN support, network design, installation and operation or an equivalent •A+ Certification, Microsoft Certified Professional strongly preferred •Working knowledge of Windows XP/Vista •Working knowledge of Windows 2000/2003 Server •Working knowledge of PC hardware and software configurations •Working knowledge of Access and SQL database applications •Familiar with Microsoft Office Products JOB DUTIES: •Participates in the design, testing, implementation, maintenance and control of PC/LAN systems •Participates in analysis, troubleshooting and diagnostics of network problems and malfunctions •Works with development and implementation of solutions for fileservers, bridges and gateways •Performs installation, modification, and support of commercially available operating systems and application software, PC hardware and LANs •Completion of assigned administrative responsibilities TRAVEL: •May be necessary

Baltimore - Project Manager

Position Summary: Plan, direct and coordinate technology and business systems implementation projects and support to ensure that goals and objectives of the projects are accomplished within prescribed time frame and funding parameters. Provide project management and coordination across multi-departmental teams. Primary Responsibilities: 1. Review project proposals to determine goals, time-frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources. Develop project plans specifying goals, strategy, staffing schedule, risks and contingency plans, and allocation of available resources. Formulate and define the technical scope and objectives of the project. Identify and schedule project deliverables, milestones and required tasks. 2. Provide leadership to project team members and direct/coordinate activities of project personnel to ensure that the project progresses on schedule and within budget. Identify, train, assign, evaluate, counsel, and motivate assigned personnel. Review status reports prepared by project personnel and modify schedules or plans as required. Monitor project results against technical specifications. Coordinate recruitment or assignment of project personnel. 3. Enforce standards and procedures for project reporting and documentation. Develop and maintain technical and project documentation. 4. Develop quality assurance test plans, training plans and implementation plans. Coordinate quality assurance testing, training and implementation activities. 5. Confer with project personnel to provide technical advice and resolve problems. Work closely with the user community to determine how technology might assist in addressing their needs. Work closely with the end-users, business subject matter experts and external vendors/contractors/consultants and others to understand and prioritize business goals and information needs; then develop system requirements and design specifications to achieve those needs. 6. Manage system/application development and infrastructure projects from inception to successful implementation. Provide leadership and motivation to team project members throughout the project life cycle. 7. Communicate plans, status, and issues to higher levels of management. 8. Monitor large scale or multiple IT projects and ensure the currency, quality and integrity of the information. 9. Provide user support for assigned business/technology systems Other Duties and Responsibilities: 1. Participate in presentations to senior management. 2. Attend conferences and participate in professional organizations and user groups. 3. Perform other duties as assigned. 4. Provide cross-support to the IT Operations area Required Skills, Knowledge and Abilities: 1. Bachelor degree in Computer Science, Business Administration, Engineering, or related discipline with an information technology and/or accounting focus or an equivalent combination of education and experience from which comparable knowledge and skills may be acquired; and 2. Five years of overall progressive broad-based information systems and business experience, including 2 or more years managing projects; 3. Successful completion of real estate and/or development/construction business application project implementations such as financial or property management systems Desirable Skills, Knowledge and Abilities: 1. Master degree in Business Administration (MBA), Computer Science or related degree; and 2. Project Management certification or training; and 3. Experience in software projects involving development and testing of applications; and 4. Three or more years work experience in development of applications and 5. Experience working with or implementing CTI, Argus, Budget, Dyna, Lease CRM, FAS, Transcentive Express Options, Jonas, INSIGHT/Crystal Reports, Microsoft SQL Server 2000 – 2005.

Baltimore - Part Time tech support

We are currently looking for someone with a flexible schedule for a temporary part time position. The main location is in Columbia, MD, but the employee will travel to different client sites in the area. Main Responsibilities: Replace network cards, trouble shoot web user problems, be able to take apart and put back together terminals, follow instruction, be self sufficient, attention to detail.

Baltimore - Help Desk Analyst

General Purpose of the Job Under general supervision, responsible for answering calls and accurately identifying, prioritizing, logging, and resolving service requests within established standards. The Help Desk Analyst's primary responsibility is to bring satisfactory resolution to end-user problems, by offering basic and advanced workstation, operating system, and application support to local and remote users. Help Desk Analysts also assist in the rollout of departmental and Foundation-wide I.T. projects, asset management, workstation image maintenance, and various other tasks as defined by the Network Manager. Essential Duties and Responsibilities: Work with Network Manager to attain departmental goals and objectives, including prioritization and completion of strategic, tactical, and maintenance projects. Answer Help Desk phones and review Help Desk e-mail/Intranet inboxes for support requests, addressing problems quickly, thoroughly, and consistently. Log, solve, and track Help Desk requests. Promptly escalate level 3 workstation/software/networking issues. Manage crisis escalation, transferring calls to other support groups as appropriate, and assisting with projects, as needed. Communicate problem status with customers on a regular basis. Communicate and collaborate with I.T. staff to troubleshoot and resolve problems in a timely manner. Use internal Help Desk system to track all Help Desk requests and inventory records. Attend department management meetings to review status, prioritization, and scheduling. Monitor escalated problems to ensure completion. Perform miscellaneous department and network administration support. Create and maintain workstation images. Provide primary and secondary support for internal I.T. functions (e.g., inventory, user administration, training). Set up and dismantle user workstations, peripherals, and software, as per employee processing guidelines. Assist in the creation of end user documentation. Conduct I.T. usage and policy trainings for users. Maintain accurate inventory records for all equipment and software. Act in a professional and collegial manner in all situations with clients and colleagues. Perform other duties, as assigned. Education and Experience Associate's degree in computer science or a related discipline plus three to five years of experience in an I.T. Help Desk / Network Operations Center, or an equivalent combination of education and work experience. A+, MCP, or equivalent certification a plus (when in combination with relevant work experience). Knowledge, Skills and Abilities Excellent customer service, interpersonal, organizational, and communication skills. Strong work ethic. Capable of working with staff at all skill/management levels and ability to translate technical terms into non-technical language. Capable of managing time-critical situations, multiple tasks, and high work volumes; all without loss of quality or consistency. Ability to meet agreed-upon deadlines. Ability to work in a fast-paced, changing environment. Strong command of Microsoft Office applications (especially Excel and Access) and workstation operating systems (Mac OS X, all versions of Windows, and DOS). Scripting knowledge a plus. Ability to maintain and troubleshoot computer network hardware, software, and peripherals. Ability to conduct hardware repairs/replacements on workstations and peripherals. Ability to maintain accurate maintenance records. Knowledge of computer terms and acronyms. Firm understanding of TCP/IP networking protocol. Excellent writing ability. Excellent reporting ability. STRICT attention to detail and established policies/protocol. Timeliness. Strong sense of responsibility. Ability to work independently as well as with a team. Ability to maintain accuracy with mundane and repetitive tasks/responsibilities in a high volume area. Willingness to learn, contribute ideas. Ability to think out-of-the-box. Ability to foster a professional working atmosphere with colleagues and customers. Patient, resilient, and flexible demeanor. Working Conditions Work is normally performed in a typical business office environment. Physical Effort Moderate physical effort required. Required to move, lift, and install computer equipment weighing up to 45 pounds, at least 20 percent of the time. Required to bend, stoop to gain access to system components. Environmental Conditions Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.

Baltimore - Systems Engineer - **Great Opportunity**

What Helion Automotive Technologies is a growing Information Technology Consulting firm that provides outsourced IT Department services for Automotive Retailers. Our clients look to us for strong consulting, professional solutions, and friendly service. Who We are a very tight group of professionals growing a company with a great concept. Our work environment is relaxed yet fast paced. We all see the vision of the future both for ourselves and the company. Technology is our passion; happy clients are our reward. We are always looking for people who can add more energy and motivation to take our team to the next level. The company grows based on the energy, motivation, and contributions of the group. Slackers or whiners need not apply! Why Do you like the challenge of building something? If you aren’t afraid of some hard work, this is the place for you. We reward motivation with promotions, raises, and recognition. There are no glass ceilings here. We are doubling in size every year so if you are looking for a place where your efforts are rewarded you have found it. We hope you will stay forever but if not, you will be building quite a resume with us. How Come to an interview prepared to tell us what you have done in the past that makes you a perfect fit. About The Job • Daily responsibilities include a average of 40-50 calls a day in phone support for issue resolve and creating trouble tickets. Troubleshooting active Directory, networking and third party applications. Including but not limited to: - Network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. - Windows 2003 server with required components for customer deployment. Components include DHCP, Terminal Services, DNS, Active Directory, and etc. • Track all time spent each day in an electronic time tracking package. • Ability to take direction from senior staff members. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Additional responsibilities may include: o Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues, as well as, consulting with current and future clients regarding network installation, expansion and maintenance. o Managing a staff of up to 5 people. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues • Ability to communicate with customers in a professional manner. Requirements: • Possess excellent communication skills, be able to discuss technical matters with clients in person and via email in a clear, effective manner. • Ability to communicate with customers in a professional manner. • Work with individuals, management, and dealer principles from the automobile industry to manage their technology. • Ability to communicate with business owners in a professional manner and provide technical consultative advice. • Comfortable developing technical documentation for internal and client use. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Ability to handle a support ticket queue with multiple issues. • Ability to track all time spent each day in an electronic time tracking package. • Maintain an accurate record of all problems reported and solutions to those problems in the helpdesk database. • Resolve issues over the phone, identify issues that need escalation and escalate them to appropriate staff. • Must posses a valid driver’s license. • Identify areas where improvements are needed and make feasible recommendations to accomplish improvements. • Supporting Microsoft Windows Desktop Operating Systems including Windows 2000 and Windows XP Professional, as well as the related software, including MS outlook and MS Office products. • High level technical troubleshooting of network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. • Strong understanding of E-mail services, both POP3 and SMTP and the related technologies including DNS. • Strong understanding of wireless networking. • Ability to configure Cisco PIX Firewalls and Cisco wireless devices for use in a secure wireless environment a plus. • Understanding of VoIP, PBX and Telecom a plus Related Technologies Include: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows 2000 Microsoft Windows XP Professional Microsoft Office Suite Microsoft Remote Desktop Microsoft Windows Terminal Services Cisco network switching Cisco 802.11 wireless Cisco network Routing Cisco Pix Firewall Cisco Call Manager Cisco Avvid VOIP Cisco VPN HP network printing and JetDirect 3Com NBX VOIP Wyse thin client Secure Computing SmartFilter Symantec A/V Corporate Edition Please send resume, introduction, and salary requirements to be considered.

Baltimore - Technical Trainer II

Administers application maintenance and user training in order to assure maximum performance of applications which have a significant role/impact on the viability of MFA business/ clinical operations.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned. 1.Performs training on Registration and Scheduling, including Master Scheduling activities. 2.Performs training on PCS, Charge Entry-BAR, Charge Entry – TES. 3.Performs training related to TES edits, pricing module, open referrals 4.Performs training related to Touchworks 5.Organizes and facilitates user forum sessions 6.Creates new users of Touchworks, TouchChart, and IDX applications using Security Plus (IDX) and TWAdmin (Touchworks) 7.Updates and maintains system users in accordance with MFA compliance policies 8.Troubleshoots user issues 9.Performs Batch maintenance tasks. 10. Performs scheduling end of month processes 11.Maintains an understanding of institution-wide business/clinical applications as well as those applications with which it interfaces. 12.Assists integration of applications with other applications. 13.Assists in setup and configuration of new applications or modules 14.Updates and maintains system dictionaries 15.Maintains synchronization between system environments (UCIs) 16.Works with users to maintain application to meet their needs. 17.Participates in testing connected with system upgrades and installment of new applications. 18.Evaluates the functioning of the applications. 19.Reports application issues and malfunctions and works with the appropriate staff and vendors to resolve them 20.Writes documentation to describe application development, logic and coding 21.Writes documentation for end user reference on all aspects of the system and applications. 22.Creates training material for supplemental and independent learning using Adobe Captivate, Flash, Adobe Photoshop and other multimedia development software 23.Creates and organizes multimedia training material for reference site visitsEducation: Two years of college study preferred or an equivalent combination of training and experience.Experience: At least two years of business/clinical experience in a healthcare environment, preferably an ambulatory care environment. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=430907-1248-4136

Baltimore - Experienced Desktop Technician

Contract-to-Hire opportunity for an experienced desktop technician based in Silverspring, MD. This is a great chance to audition for a nationally know service company providing in home support for one of Texas' leading computer manufactures. We are looking for experienced desktop tech's who are very customer service oriented. We truly value professional manners since you'd be going into clients homes to do basic hardware repairs. As with all of BravoTECH's opportunities a solid work history with strong professional references, a clear criminal background, and the ability to pass a drug test are required. Dell certification required before you start, but we will pay 8 hours pay for you to get them. You would be paid $17/per call plus an additional (no taxed) $8 for travel if it is within a 50 mile radius, anything longer than that would be $17 for the call and an additional $17 for travel. Techs in metropolitan areas usually average between 5 - 7 calls daily. Preference will be given to candidates with A+ Certification.

Baltimore - Experienced Desktop Technician

Contract-to-Hire opportunity for an experienced desktop technician based in Waldorf, MD. This is a great chance to audition for a nationally know service company providing in home support for one of Texas' leading computer manufactures. We are looking for experienced desktop tech's who are very customer service oriented. We truly value professional manners since you'd be going into clients homes to do basic hardware repairs. As with all of BravoTECH's opportunities a solid work history with strong professional references, a clear criminal background, and the ability to pass a drug test are required. Dell Certification required before you start, but we will pay 8 hours of pay for you to get them. You would be paid $17/per call plus an additional (no taxed) $8 for travel if it is within a 50 mile radius, anything longer than that would be $17 for the call and an additional $17 for travel. Techs in metropolitan areas usually average between 5 - 7 calls daily. Preference will be given to candidates with A+ Certification.

Baltimore - ELECTRONICS RESTORATION TECHNICIAN (ERT)

AmRestore, a Specialized Contents Restoration Company located in Anne Arundel County, Maryland is searching for an Electronics Restoration Technician. We are looking for individuals who are multi-tasking and energetic self starters. Previous experience with electronics restoration is a plus, although we hire for attitude and train everything else. We know ability is important, but reliability is critical. Unleash your skills and answer to your true calling! Do you want to help put people’s lives back together again? Do you want the work you do to be a reflection of who you are? What if your career provided you with the opportunity to see yourself as you really are? Imagine showcasing your technical and management skills as a part of a clean, safe, cutting-edge and specialized company- wouldn’t that feel terrific? Would you like to showcase your technical skills and at the same time be a part of something truly special? Future advancement opportunities are limitless! We would like the right people to help lead us into the future. Contact AmRestore now and find out more…come grow with us! Find out more at www.amrestore.com and contact Will Lamb at will@amrestore.com . Qualifications: An Associate Degree in Electronics, Military electronics maintenance training or a minimum of three years of hands on experience as electronic technician Skilled in general PC use (Microsoft Office, Word, Excel, PowerPoint, etc.) Demonstrate planning and organization skills and willingness to work effectively in a team setting Dedicated to exceeding quality standards and providing products and services of the highest caliber Excellent multi-tasking skills, prioritizes and performs a variety of concurrent tasks with minimal direction The ideal candidate will be a highly motivated, self-starter who prefers to work with little or no direct supervision Demonstrate an ongoing effort to maintain knowledge of current technology The ability to receive secret clearance for sensitive projects work The willingness to cross-train in other aspects of restoration Available to work on-call after hours, weekends, and as required

Baltimore - HelpDesk Support 1- 10307

Keywords: customer service, help desk, Windows 2003, SP, troubleshoot Job Title: Help Desk Support 1 Clearance: None Responsibilities: Provide Level 1 helpdesk phone support. Requirements: PC desktop support experience with windows xx thru 2003, XP, and extensive experience with troubleshooting MS office 2003 applications including Outlook 2003. Basic network troubleshooting, DNS, DHCP and understanding of TCP/IP configurations on desktops as well as Internet/intranet browser configuration. Customer service soft skills a must. Previous phone support experience required. Certification a plus but not required. Works with minimal direction and ability to work in a team environment. Candidate must have at least 1 year experience with Customer service and Help Desk. Education: Any Diploma or Certificate Courses.

Baltimore - Account Administrator 10207

Keywords: Active directory, account administration, Outlook, Peregrine, remote control access Job Title: Account Administrator Clearance: None Responsibilities: No description provided, please see requirements. Requirements: Candidate must be a US Citizen. Seeking experienced Account Administrator. Must have experience with creating Active directory and remote access accounts. General understanding of supporting account administration customers. Candidate must have 3 years experience as a Account Administrator and with Account Administration. Experience in Outlook and Peregrine, not required but a plus. Education: Any Associate degree.

Baltimore - need computer help

Please come to my mom's house and tell me what needs to happen to her PC to get her online. Vanda

Baltimore - HELP DESK DISPATCHER ENTRY LEVEL

Here is an exciting opportunity to enter into a professional position. You will learn how to manage our service technicians. In addition, you will be taught how to prioritize and coordinate service calls and projects. Established and growing Reisterstown Alarm Company is in need of help desk / customer service dispatcher. Person will be responsible for answering general customer questions when they call in with problems with their alarm system (we will train), and coordinate service technicians and customer’s schedules to come out and make repairs. This person will also be responsible for the schedule of installations for long term and short term projects. In addition, you will be in charge of ordering of materials for our inventory room and for on going projects and closing out service tickets. Candid it must have good phone skills, be organized and have good time management. The must know different parts of Maryland and Baltimore, Some technical skills, typing and writing Please Email resume Compensation Health insurance, Paid holidays, Vacation, Sick

Baltimore - Part Time Printed Circuit Assemblier

North of Baltimore start-up company is looking for part time help assembling PC boards using a manual pick & place machine and/or hand soldering to IPC-II standards. This position starts as part time but could open into a full time position. Other duties will include incoming receiving, shipping and parts ordering. Must know MS office software and be detailed oriented. Working hours will very but mostly in evenings and weekends at this time.

Baltimore - Network Support/Remote Helpdesk Support

This is a part time opportunity to gain experience in Network and Technical support while working from your own home. We are seeking someone with 20-25 hours of availability/ week during business hours (8-6). You set your own hours and work from your own home. We will provide all of the necessary equipment. This position is ideal for a candidate who is looking to build his/her resume with actual real time/hands-on experience! Duties include: -Providing primary post-sales training and support for customers involving application software as well as advanced networking connectivity features. -Maintain knowledge of relevant network and software technologies. -Provide phone and remote technical support for customers with network issues. -Installing, supporting and maintaining new server equipment at customer’s locations. -Plan, implements and support technical projects related to network infrastructure, security, management, maintenance and monitoring for all systems. -Perform additional duties as required. Please include available hours and hourly rate in email response.

Baltimore - PC Pool Analyst

Keywords: analyst, clerical, coordination, data entry Job Title: PC Pool Analyst Clearance: None Responsibilities: PC Pool Analyst is responsible for communicating with the customer to coordinate delivery of IT goods. PC Pool Analyst updates internal database with newly received hardware. PC Pool Analyst coordinates delivery of computer hardware with internal scheduling tool. Requirements: Must be U.S. citizen. Candidate must be organized, self motivated and possess excellent customer service skills. Linthicum, MD, 8-5. Education: Administrative & Office Support High school diploma. **Please do not apply to this job, if you have applied with another contractor**

Baltimore - PC Pool Analyst (311905) MD

This is a temporary position for approximately 6 months. PC Pool Analyst is responsible for communicating with the customer to coordinate delivery of IT goods. PC Pool Analyst updates internal database with newly received hardware. PC Pool Analyst coordinates delivery of computer hardware with internal scheduling tool. Candidate must be organized, self motivated and possess excellent customer service skills. Must have a minimum of 3 years of experience in a technical support role. U.S. citizens required (job in the government/prime contractors serving government sectors). Must be able to pass a background check and drug screen. Citizen Location: MD - Linthicum Hours: 8:00am to 5:00pm

Baltimore - Desktop Support Analyst

Hours: Mondays-Fridays, 8:30-5:00. Occasional overtime (early hours, evenings, and weekends) required, both scheduled and unscheduled. General Purpose of the Job Under general supervision, responsible for answering calls and accurately identifying, prioritizing, logging, and resolving service requests within established standards. The Help Desk Analyst's primary responsibility is to bring satisfactory resolution to end-user problems, by offering basic and advanced workstation, operating system, and application support to local and remote users. Help Desk Analysts also assist in the rollout of departmental and Foundation-wide I.T. projects, asset management, workstation image maintenance, and various other tasks as defined by the Network Manager. Essential Duties and Responsibilities: *Work with Network Manager to attain departmental goals and objectives, including prioritization and completion of strategic, tactical, and maintenance projects. *Answer Help Desk phones and review Help Desk e-mail/Intranet inboxes for support requests, addressing problems quickly, thoroughly, and consistently. *Log, solve, and track Help Desk requests. *Promptly escalate level 3 workstation/software/networking issues. *Manage crisis escalation, transferring calls to other support groups as appropriate, and assisting with projects, as needed. *Communicate problem status with customers on a regular basis. *Communicate and collaborate with I.T. staff to troubleshoot and resolve problems in a timely manner. *Use internal Help Desk system to track all Help Desk requests and inventory records. *Attend department management meetings to review status, prioritization, and scheduling. *Monitor escalated problems to ensure completion. *Perform miscellaneous department and network administration support. *Create and maintain workstation images. *Provide primary and secondary support for internal I.T. functions (e.g., inventory, user administration, training). *Set up and dismantle user workstations, peripherals, and software, as per employee processing guidelines. *Assist in the creation of end user documentation. *Conduct I.T. usage and policy trainings for users. *Maintain accurate inventory records for all equipment and software. *Act in a professional and collegial manner in all situations with clients and colleagues. *Perform other duties, as assigned. Education and Experience Associate's degree in computer science or a related discipline plus three to five years of experience in an I.T. Help Desk / Network Operations Center, or an equivalent combination of education and work experience. A+, MCP, or equivalent certification a plus (when in combination with relevant work experience). Knowledge, Skills and Abilities *Excellent customer service, interpersonal, organizational, and communication skills. *Strong work ethic. *Capable of working with staff at all skill/management levels and ability to translate technical terms into non-technical language. ·Capable of managing time-critical situations, multiple tasks, and high work volumes; all without loss of quality or consistency. ·Ability to meet agreed-upon deadlines. ·Ability to work in a fast-paced, changing environment. ·Strong command of Microsoft Office applications (especially Excel and Access) and workstation operating systems (Mac OS X, all versions of Windows, and DOS). ·Scripting knowledge a plus. ·Ability to maintain and troubleshoot computer network hardware, software, and peripherals. ·Ability to conduct hardware repairs/replacements on workstations and peripherals. ·Ability to maintain accurate maintenance records. ·Knowledge of computer terms and acronyms. ·Firm understanding of TCP/IP networking protocol. *Excellent writing ability. *Excellent reporting ability. *STRICT attention to detail and established policies/protocol. *Timeliness. *Strong sense of responsibility. *Ability to work independently as well as with a team. *Ability to maintain accuracy with mundane and repetitive tasks/responsibilities in a high volume area. *Willingness to learn, contribute ideas. Ability to think out-of-the-box. *Ability to foster a professional and collegial working atmosphere with colleagues and customers. *Patient, resilient, and flexible demeanor. Working Conditions Work is normally performed in a typical business office environment. Physical Effort Moderate physical effort required. Required to move, lift, and install computer equipment weighing up to 45 pounds, at least 20 percent of the time. Required to bend, stoop to gain access to system components. Environmental Conditions Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.

Baltimore - PSF IMS PeopleSoft Financials Implementation Specialist

Base Salary :Minimum: $85,000.00 | Maximum: $115,000.00 | Target : $105,000.00 Pay PeriodAnnual Job Location :FT. Meade, MD Report To :Director of Business Technology Candidate Citizenship / Residency Requirement :US Citizen New Position :Yes Employment Type :Full Time No. of Openings :3 Experience Required :5 - 10 years Degree Required :4 Year Degree Travel Required :None Required Target Interview Date :ASAP Active Security Clearance : The Candidate Must have the following Security Clearance[s]: Active TS/SCI with Lifestyle Poly Job Description : Job Opening PeopleSoft Financials Implementation Specialist Location: MD CANDIDATE MUST HAVE A TS/SCI WITH FULL SCOPE POLY Job Summary Description: The project is implementing the following modules: * General Ledger * Commitment Control * Purchasing * Payables * Receivables * Billing * Contracts * Projects Required Skills: • Experience implementing the above-mentioned modules • Strong Federal Accounting background and firm understanding of fundcite; • Federal Reporting requirements and knowledge of federal budgetary process • Good federal procurement background, specifically DFARS and contracts • Strong experience with TFM, FSIO and DFAS, as well as, solid accounts receivables, payables and billing • Solid experience with PS Projects module Desired Experience: • Strong federal contracts experience • Good exposure to working in a federal secured environment Qualified applicants are encouraged to email their resume, Benefits: We offer an attractive salary and benefits package to start the first day of employment. These can be seen in more detail on our benefits section of our website – www.knightpoint.com Candidate Must Have : • Experience implementing the above-mentioned modules •• Strong Federal Accounting background and firm understanding of fundcite; •• Federal Reporting requirements and knowledge of federal budgetary process •• Good federal procurement background, specifically DFARS and contracts •• Strong experience with TFM, FSIO and DFAS, as well as, solid accounts receivables, payables and billing Additional Information :N/A Guarantee :3 Months Car :No Car Allowance :No Stock Options :No We Will Sponsor/Transfer H-1B and/or H-2B Candidates :No Bonus/ Benefits :N/A Other Details :Industry : Information Technology Department : Information Technology Relocation : NO Housing Allowance : NO

Baltimore - IT Professionals Needed

Seeking IT professionals. All levels and skills are wanted. Seeking Helpdesk Support Techs, Desktop Support Techs, Technical Writers, DBAs, Developers, Programmers, etc. Please forward resumes in Word format along with salary requirements.

Baltimore - Helpdesk technician

A large client of TEKsystems in Columbia, MD is seeking up to 30 technical support specialists for 3 month to hire contract opportunities. This is a 100% call center environment - No desk side support. This is shift work, so candidates must be flexible and open to any schedule. They can accommodate a special request on occasion but it is limited!!!!! All candidates MUST PASS a drug and background before starting. The Call Center is the farming team for all other groups within the organization. There are limitless possibilities for transition into other groups within the company. Individuals who started in the call center have moved into the other IS groups starting out as junior developers, Network Administrators, Deskside Support, as well as other facets of their internal IT department as well as other departments. Preffered applicants have experience working in restaurants or hotels with an interest in a career in Information Technology. Must have 4(four) years experience without a college degree or 2(two) years experience with a college degree. Send resumes in word format to kbedell@teksystems.com Required Skills: WINDOWS XP MICROSOFT OUTLOOK Pluses: A+ certification call center/helpdesk experience

Baltimore - Project Specialist- Desktop and hotel experience

Our client is looking for multiple Project Specialists. Candidates with Hotel Management experience are preferred, ie Asst General Manager. Experience in a role with Sales & Catering coordination, banquet planning, and wedding planning skills are preferred. Experience with any Point-Of-Sale (POS) preferably Opera. MUST HAVE SOME HOTEL EXPERIENCE. The Project Specialist will coordinate 30-40 projects a month varying in length from 4 hours to 4 months. PROJECT SPECIALIST (Implementation) Columbia, Md Bachelors Degree and a minimum of 1 year related experience or an equivalent combination of education and experience. Knowledge of Project Management software, Spreadsheet software and Word Processing software. Certification in Project Management a plus. Variable amounts of travel may be necessary for this position. Good organizational skills. Good verbal and written communication skills. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds. Consult with management and review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources. May review sales forecast and develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources. Schedule project deliverables, milestones, and required tasks according to a pre-determined performance. Coordinate assignment of project personnel using scheduling tool. Review status reports prepared by project personnel and modify schedules and plans as required. Ensure all documentation for project is completed including; preparation, training and sign-off sheets. Provide reporting information for billing purposes. Confer with project personnel, management or account management to locate the appropriate parties to provide technical advice and resolve problems. Coordinate and respond to requests for changes from original specifications and reviews impact of changes on timeline. Monitor project results against scope of work. Other duties may be assigned. Project Specialist will coordinate with General Managers and staff of all hotel clients for full lifecycle installation projects and upgrade projects. Excellent organization skills required. Must be able to pass drug and background tests

Baltimore - 100% Travel PC Refresh/Desktop Contract to Hire

My client is looking for 4-5 desktop professionals for a 100% travel opportunity. GREAT FOR RECENT COLLEGE GRADS! MUST HAVE EXPERIENCE IN HOSPITALITY EXPERIENCE(Hotel)-----This is a must have! Must have vaild driver's license Must be able to pass a drug and background check. Candidates will be supporting hotel client base with upgrades and installations of client's products. Locations are across the country. Hotel, rental car, and food will be all expensed and paid for. Training will be held in Columbia, MD for 4 months. Bachelor’s Degree and a minimum of 6 months related experience or an equivalent combination of education and experience. Background in POS and/or PMS vendor installation experience, systems training or support preferred. Fully proficient technically. Computer training, familiarity with GUI environments and standard applications including familiarity of at least one POS or PMS application and its associated operating system. Excellent verbal and written communication skills. Fabulous customer service acumen. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 50 pounds. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl.

Baltimore - COMPUTER TECHNICIANS NEEDED

BMC Solutions, Inc. is a National Dell Service Provider. Our company does short term contract jobs for Dell. We have a project coming up on 11/26/07-1/6/07 in Washington DC for about 5-6 weeks. We need (10) experienced Saavy techs to De-Install imaging 800 Desktops installed . Job will be completed during regular working hours 8:00AM-5:00 PM. Please call 1-800-607-2375 ext 324 for Kathy Montgomery or email kmontgomery@bmcsolutions.com for details. The pay is $16-19 per hour depending on exp. We do use contract techs on a regular basis to complete jobs on a national basis.

Baltimore - Help Desk/Desktop Support

Reply to: job-450610686@craigslist.org Date: 2007-10-16, 10:47AM EDT The information provided here defines the Level 1 user support model. Work Schedule: Week 1: 9am - 6pm Week 2: 10am - 7pm Week 3: 11am - 8pm Repeat Support Info What is supported? Level 1 assists all users with basic "first level" software technical issues. This includes: o Citrix connectivity, application, profile, and printer issues o PC hardware (PCs, monitors, keyboard, and mice) o Windows XP o DST Applications - AWD, and TA2000 o LMIC Applications - Reuters Estimates, Factiva, Socrates, IRRC, FactSet, Eagle Eye, Baseline, Security APL, and Advisor One o Microsoft Office Applications - Access (for LMIC applications CRM and SRI), Word, Excel, Power Point, Internet Explorer, Outlook o Printers o Fax Machines o Copiers o Phones and phonelines Getting Help "First level" assistance is provided by Level 1 through various means: by phone, by e-mail, and through webpages such as the TSC FAQ and Open Issues List. Level 1 is available Monday - Friday from 7:00am - 7:00pm, and Saturday 8:00am - 12:00pm To send electronic requests anytime, email - Technology Support Center. Always be sure to include a pertinent subject and a full description of the request or problem, including as much specific information as is available. This method is normally the quickest way to reach the most number of people; multiple staff members see each request. Response Times Level 1 strives to provide first-call resolution on all user requests for assistance. If the issue cannot be resolved by the agent, he/she will escalate to the appropriate Level 2 or Level 3 group. Escalated issues will meet the following SLA: Nature of problem Severity Goal for response time Major outages - network systems, and services Emergency Urgently, including after-hours. Updates should be provided every 1 hr at the most. Individual user issues - majorly effecting work Immediate 2 to 4 hours Individual user issues - other important job functions still possible Normal 4 to 24 hours Projects Projects As scheduled Note that these goals are the average time that we anticipate to get issues resolved. In some instances, additional assistance is required, which may delay resolution. Routine Tasks Several tasks are performed in addition to Level 1 duties. These tasks include: o Processing trouble requests e-mailed to the Technology Support Center o Processing data security confirmations submitted to Data Security o Working with application developers, Network Support, DBAs, and support groups to resolve issues o Writing of procedures o Maintenance of TSC websites, and Knowledge Base o Coordination of scheduled and unscheduled branch outages and evacuations o Printers - Hardware and driver support o SpyWare Removal o Software installs/postbuilds Represent the TSC at meetings for emergency

Baltimore - Service Technician

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROSFidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through it's subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.Set-up, repair, installation and reprogramming of equipment and/or software. Provide phone support to customers and technicians. Make shipping arrangements for equipment to client site or for repair. Examine mechanical assemblies such as printing mechanisms, counters, and keyboards, for worn or damaged parts. Replace defective parts. Test electrical control units, wiring, and motors. Replace defective electrical parts. Clean and oil moving parts. Extensive local travel is usually required. Due to the nature of this position, employee may be subject to extensive background checks (including fingerprinting) by MICROS customer's and/or vendors as a condition to conduct business on their premises. Other duties may be assigned.High School Diploma and a minimum of 6 months related experience. Strong customer service skills. Strong phone and technical support skills. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to apply common sense understanding to carry out instructions furnished in written, and oral form. Ability to deal with problems involving several concrete variables in standardized situations. A+ certification is preferred. Must have reliable transportation, valid drivers license and have the ability and desire to travel locally 90% of the time, with occasional out of town travel. Timely and accurate preparation of paperwork. Good electro-mechanical, troubleshooting skills. Ability to operate Word, Excel, Outlook. Experience in the installation and troubleshooting of one or more of the following operating systems; Win 95, Win NT, UNIX. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 50 pounds. The employee is frequently required to reach with hands and arms; stoop, kneel, crouch, or crawl.MICROS enjoys being an Equal Opportunity Employer m/f/d/v. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=429913-1248-5736

Baltimore - Technology Assistant

BASIC FUNCTION: To provide professional support and administrative services to the Technology Department in order to serve current internal and external customers. RESPONSIBILITIES: 1. Provide support to internal and external web users by answering questions and offering assistance with utilizing the client's technology tools. 2. Assist in the maintenance of the client's online products including the proposal system, total compensation statements, and custom temporary ID cards. 3. Perform other duties and tasks as assigned. KNOWLEDGE/SKILLS/ABILITIES NECESSARY: 1. College degree or equivalent years of experience preferred. 2. Experience with Internet and Microsoft Office applications desired. 3. Demonstrated ability to plan and accomplish goals. 4. Excellent written and oral communication skills. 5. Highly organized and motivated. 6. Exhibits strong initiative. 7. Professional, courteous, team player with positive attitude. 8. Ability to perform tasks with minimum direct supervision but knows when to seek assistance. 9. Ability to handle to multiple activities and priorities, while maintaining a sense of urgency meet customer needs. SUCCESS FACTORS 1. Displays a positive, constructive, “can do” attitude. 2. Uses sound judgment and discernment skills. 3. Takes ownership for one’s own performance, and is actively engaged in becoming proficient at their job. 4. Ability to understand how one’s tasks and responsibilities are related to other departments, the company business, and the local insurance industry. 5. Receptive to criticism and direction. 6. Works diligently and well under deadline pressures. 7. Projects maturity and professionalism. 8. Strives to identify problems and offers or suggests effective solutions. SUPERVISION REQUIRED: Periodic review by the Manager of Technology. A formal job evaluation/performance appraisal will be given at least once every 12 months. STANDARD HOURS Standard corporate work hours are 8:15 to 5:00. Additional hours may be worked, if necessary, to meet and exceed personal and divisional goals and objectives. SERIOUS INQUIRIES ONLY!!

Batonrouge - Network Technician

***CONTRACT TO HIRE POSITION*** Network Technician will be required to provide on site customer support of network /server hardware and software. Must have a valid driver's license and automobile [we will reimburse for mileage $.485 / mile]. 3-5 years applicable experience plus excellent customer relations skills as well as the following technical knowledge: Required: Microsoft Server 2003 Active Directory Exchange 2003 - up Desirable: SQL server Crystal reports Symantec Antivirus Cisco Voice IP Pay $22-25/hr DOE **Submit your resume to: https://people20.ats.hrsmart.com/cgi-bin/site/goodpeople/editprofile.cgi ** **We offer health, dental, vision and paid holidays while on our payroll!** -Check out our other positions at: https://people20.ats.hrsmart.com/cgi-bin/site/goodpeople/searchjobs_quick.cgi -

Batonrouge - Real Estate Software Customer Support

We are looking for bright, articulate, enthusiastic, friendly, and Internet-savvy people to assist our customers. The primary daily activities will include responding to customer requests received by telephone and email. Customer requests may be related to available features, installation of software, use of software and other technical issues related to our web-based software and services. RESPONSIBILITIES: Customer Support Specialists will assist our customers and resolve issues within the approved guidelines and policies Assist customers via phone and email in resolving issues related to the installation, functionality, and usage of our product Assist customers in resolving simple to intermediate technical issues and pre-sales inquiries by providing detailed and informative responses to their inquiries Provide courteous and informative responses to current user support requests Assist in creating training materials & documentation Conduct “Hands-On” training classes on software according to specified training curricula Ideal Candidates will possess: Strong problem solving and decision making skills needed to identify, research, and resolve problems Excellent track record in providing outstanding and unparalleled customer service Outstanding communication, interpersonal, and customer service skills Ability to learn quickly Desire to serve customers with patience, courtesy, consideration, and a sense of humor Strong editing/writing/organizational skills Dependable, timely, adaptable, responsible and accountable Ability to maintain high performance level on repetitive tasks Experience with supporting and troubleshooting software on Windows 95, 98, NT, ME, 2000 and XP platforms in a browser-based environment. Recent Customer Service, Sales and/or Technical Support experience REQUIREMENTS: This position requires "at desk" duties in our office located in Baton Rouge, LA Intermediate Office Skills, Intermediate Customer Service, Intermediate Windows 95/98/Me, Intermediate E-Mail, Intermediate Windows XP, basic Windows Server, Intermediate Spyware/Adware, Intermediate IE (Internet Explorer), Basic Windows, Basic Windows XP 2003 Compensation DOE, includes paid medical, vacation and profit sharing plan. Interested parties should reply to this advertisement with a resume.

Batonrouge - PC Laptop Deployment - Afternoon

We are seeking an experienced computer technician for a pm (afternoon) Laptop deployment project on Nov 16, 2007 for a well known perfume and cosmetics company. We need an experienced technician to install two laptops at 1pm. The installation will take 2.5 hours, but will be paid for 3 hours. The qualified candidate recruited will be required to take a drug test and do a background check. Pay will be $20.00 per hour for sites within 50 miles of where candidate lives and $23.00 per hour for sites outside or over candidates 50 mile radius. Candidates must have experience installing and configuring desktops and laptops. A+ certification is a plus. Candidates interested in this opportunity, should forward their resumes to tferguson@peakorg.com.

Batonrouge - Technical Support Associate

For a local technical firm. Position will not require travel but will consist of on-site and phone technical support. Duties: o Technical support work with field personnel. o Installs and maintains PC based hardware and software. o Maintains and repairs computer, printer, fax, and communications hardware as required. o Maintains appropriate inventory records and job/project status files. o Other duties as assigned by supervisor. Minimum Requirements: o 1-2 years direct technical support o Graduation from High School with three to five years experience with PC based environments relating to software, hardware, and communication issues or A+ certification required. MCSE candidates are a plus. o Must have working knowledge of Microsoft Windows environments to include proficiency in Windows 95/98/2000/2003/XP. Must be able to effectively trouble shoot in these environments. Must understand and be able to implement basic Microsoft Windows operating system and application setup procedures. o Proficient in Microsoft Windows 2000, XP Professional, and Office. o Ability to work courteously and effectively as a team member to support the quality/efficiency standards; work independently; exercise good judgment; spell correctly; communicate effectively orally and in writing, make accurate mathematical computations; follow oral/written instructions, perform clerical work in a methodical, independent and thorough manner with speed and accuracy with minimal supervision. o Strong analytical, oral and written communication skills. o Must have professional phone skills and be able to articulate technical problems effectively To Apply: This position is available immediately. Interested candidates should email a cover letter, resume (detailing experience and computer skills), along with the names and contact information of three professional references to the email address above.

Batonrouge - Field Tech

We are currently hiring qualified Field Engineers that can be on call 24/7 for work in an area covering a minimum of a 50 mile radius from home or office. Qualifications include replacing hardware such as servers, pc's, routers, POS equipment. Many service calls will be involved in POS and VOIP industries. Experience with both is a plus! This is a part-time position that can be full-time with the proper qualifications and call volume that is available in your area. If you are interested in applying for this job, please review materials listed below: - A+ Certified - Cell phone - Laptop running windows - Network troubleshooting experience - Internet access - Reliable vehicle - Proper attire - General technician tools If you are confident you can meet these requirements, please send your Resume with your current contact information, your Zip Code and your Radius (50 miles or more) that you can cover in your city. We cannot guarantee the amount of hours you will receive as they can fluctuate. All qualified technicians with no criminal background can begin taking calls as soon as December 1st!

Batonrouge - Netwrok/Printer Technician

Warranty Repair on Printers Desk jet, Laser jet HP Certification (Not a must, they will send you to get certified if you qualify).

Batonrouge - Tech Support - XP Migration

PC Tech experience is a MUST. A+ Certification a plus. Network+ Certification a plus.