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Bakersfield - COMMERCIAL ALARM INSTALLER

$200 PER INSTALL EXPERIENCED ONLY!! EXPERIENCED ONLY!!!, MUST HAVE OWN TOOLS AND TRANSPORTATION, 80% COMMERCIAL DAYTIME HOURS.

Baltimore - Experienced HelpDesk Engineer - ** Great Team Environment & Growth **

What Helion Automotive Technologies is a growing Information Technology Consulting firm that provides outsourced IT Department services for Automotive Retailers. Our clients look to us for strong consulting, professional solutions, and friendly service. Who We are a very tight group of professionals growing a company with a great concept. Our work environment is relaxed yet fast paced. We all see the vision of the future both for ourselves and the company. Technology is our passion; happy clients are our reward. We are always looking for people who can add more energy and motivation to take our team to the next level. The company grows based on the energy, motivation, and contributions of the group. Slackers or whiners need not apply! Why Do you like the challenge of building something? If you aren’t afraid of some hard work, this is the place for you. We reward motivation with promotions, raises, and recognition. There are no glass ceilings here. We are doubling in size every year so if you are looking for a place where your efforts are rewarded you have found it. We hope you will stay forever but if not, you will be building quite a resume with us. How Come to an interview prepared to tell us what you have done in the past that makes you a perfect fit. About The Job • Daily responsibilities include a average of 40-50 calls a day in phone support for issue resolve and creating trouble tickets. Troubleshooting active Directory, networking and third party applications. Including but not limited to: - Network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. - Windows 2003 server with required components for customer deployment. Components include DHCP, Terminal Services, DNS, Active Directory, and etc. • Track all time spent each day in an electronic time tracking package. • Ability to take direction from senior staff members. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Additional responsibilities may include: o Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues, as well as, consulting with current and future clients regarding network installation, expansion and maintenance. o Managing a staff of up to 5 people. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues • Ability to communicate with customers in a professional manner. Requirements: • Possess excellent communication skills, be able to discuss technical matters with clients in person and via email in a clear, effective manner. • Ability to communicate with customers in a professional manner. • Work with individuals, management, and dealer principles from the automobile industry to manage their technology. • Ability to communicate with business owners in a professional manner and provide technical consultative advice. • Comfortable developing technical documentation for internal and client use. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Ability to handle a support ticket queue with multiple issues. • Ability to track all time spent each day in an electronic time tracking package. • Maintain an accurate record of all problems reported and solutions to those problems in the helpdesk database. • Resolve issues over the phone, identify issues that need escalation and escalate them to appropriate staff. • Must posses a valid driver’s license. • Identify areas where improvements are needed and make feasible recommendations to accomplish improvements. • Supporting Microsoft Windows Desktop Operating Systems including Windows 2000 and Windows XP Professional, as well as the related software, including MS outlook and MS Office products. • High level technical troubleshooting of network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. • Strong understanding of E-mail services, both POP3 and SMTP and the related technologies including DNS. • Strong understanding of wireless networking. • Ability to configure Cisco PIX Firewalls and Cisco wireless devices for use in a secure wireless environment a plus. • Understanding of VoIP, PBX and Telecom a plus Related Technologies Include: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows 2000 Microsoft Windows XP Professional Microsoft Office Suite Microsoft Remote Desktop Microsoft Windows Terminal Services Cisco network switching Cisco 802.11 wireless Cisco network Routing Cisco Pix Firewall Cisco Call Manager Cisco Avvid VOIP Cisco VPN HP network printing and JetDirect 3Com NBX VOIP Wyse thin client Secure Computing SmartFilter Symantec A/V Corporate Edition Please send resume, introduction, and salary requirements to be considered.

Baltimore - Systems Engineer - **Great Opportunity - Join Team Helion!**

What Helion Automotive Technologies is a growing Information Technology Consulting firm that provides outsourced IT Department services for Automotive Retailers. Our clients look to us for strong consulting, professional solutions, and friendly service. Who We are a very tight group of professionals growing a company with a great concept. Our work environment is relaxed yet fast paced. We all see the vision of the future both for ourselves and the company. Technology is our passion; happy clients are our reward. We are always looking for people who can add more energy and motivation to take our team to the next level. The company grows based on the energy, motivation, and contributions of the group. Slackers or whiners need not apply! Why Do you like the challenge of building something? If you aren’t afraid of some hard work, this is the place for you. We reward motivation with promotions, raises, and recognition. There are no glass ceilings here. We are doubling in size every year so if you are looking for a place where your efforts are rewarded you have found it. We hope you will stay forever but if not, you will be building quite a resume with us. How Come to an interview prepared to tell us what you have done in the past that makes you a perfect fit. About The Job • Daily responsibilities include a average of 40-50 calls a day in phone support for issue resolve and creating trouble tickets. Troubleshooting active Directory, networking and third party applications. Including but not limited to: - Network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. - Windows 2003 server with required components for customer deployment. Components include DHCP, Terminal Services, DNS, Active Directory, and etc. • Track all time spent each day in an electronic time tracking package. • Ability to take direction from senior staff members. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Additional responsibilities may include: o Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues, as well as, consulting with current and future clients regarding network installation, expansion and maintenance. o Managing a staff of up to 5 people. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues • Ability to communicate with customers in a professional manner. Requirements: • Possess excellent communication skills, be able to discuss technical matters with clients in person and via email in a clear, effective manner. • Ability to communicate with customers in a professional manner. • Work with individuals, management, and dealer principles from the automobile industry to manage their technology. • Ability to communicate with business owners in a professional manner and provide technical consultative advice. • Comfortable developing technical documentation for internal and client use. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Ability to handle a support ticket queue with multiple issues. • Ability to track all time spent each day in an electronic time tracking package. • Maintain an accurate record of all problems reported and solutions to those problems in the helpdesk database. • Resolve issues over the phone, identify issues that need escalation and escalate them to appropriate staff. • Must posses a valid driver’s license. • Identify areas where improvements are needed and make feasible recommendations to accomplish improvements. • Supporting Microsoft Windows Desktop Operating Systems including Windows 2000 and Windows XP Professional, as well as the related software, including MS outlook and MS Office products. • High level technical troubleshooting of network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. • Strong understanding of E-mail services, both POP3 and SMTP and the related technologies including DNS. • Strong understanding of wireless networking. • Ability to configure Cisco PIX Firewalls and Cisco wireless devices for use in a secure wireless environment a plus. • Understanding of VoIP, PBX and Telecom a plus Related Technologies Include: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows 2000 Microsoft Windows XP Professional Microsoft Office Suite Microsoft Remote Desktop Microsoft Windows Terminal Services Cisco network switching Cisco 802.11 wireless Cisco network Routing Cisco Pix Firewall Cisco Call Manager Cisco Avvid VOIP Cisco VPN HP network printing and JetDirect 3Com NBX VOIP Wyse thin client Secure Computing SmartFilter Symantec A/V Corporate Edition Please send resume, introduction, and salary requirements to be considered.

Baltimore - Entry Level Delivery Rep & Shop Technician

Quality Business Solutions is accepting resume’s for the position of entry-level shop technician and delivery representative. The service department is presently looking for responsible candidates with solid work ethics and the desire to succeed. For the position of entry-level Setup Technician & Delivery Representative, the skills/competencies we require in an individual are: • Basic understanding of electrical & electronics theory. • Competent mechanical aptitude, including the skillful use of various common hand tools. • Computer knowledge; specifically PC operation, basic use of Windows operating systems and common MS Office applications. • Professional business appearance. • Solid business-like communication skills that would be welcome in any professional office. • Ability to lift 40lbs and dead-lift up to 200lbs. • Clean driving record. • Ability to drive a company vehicle; up to and including non-CDL company truck or van. • Ability to pass a background check. • Desire to work in a drug-free environment. • Motivation to perform duties to a maximum business success standard. If you possess all of these attributes and wish to work for a local company with advancement opportunities, please fax your resume to (410)321-1069. The position posted is a full-time position (40 hours/week) and offers full benefits after the standard probationary period. Office operating hours are M-F from 8:30am-5pm. Quality Business Solutions 8816 Orchard Tree Lane Towson, Maryland 21286 www.copyquality.com

Baltimore - Copier/MFP Technician (Kyocera, Mita, Copystar)

Due to continued growth and expansion, Quality Business Solutions is presently looking for an experienced copier & MFP technician to support a territory in the Baltimore metro area. The qualified applicant shall have a minimum of 2 years copier maintenance and repair experience, along with solid customer relation skills. Kyocera, Mita and Copystar experience, training and qualifications are a definite plus - as well as connectivity experience within MS Windows environments. Competitive salary offered, commensurate with experience – mileage and expense reimbursement, retirement plan, medical benefits and AFLAC program. We also offer a wonderful work environment and team-oriented outlook. (now for the standard details…) The service department is presently looking for responsible candidates with solid work ethics and the desire to succeed. For the position of Field Service Representative, the skills/competencies we require in an individual are: • Basic understanding of electrical & electronics theory, working understanding of basic electronics troubleshooting. • Competent mechanical aptitude, including the skillful use of various common hand tools. • Computer knowledge; specifically PC operation, skillful use of Windows operating systems and common MS Office applications. Basic understanding of PC networking theories. • Professional business appearance. • Solid business-like communication skills that would be welcome in any professional office. • Ability to lift 40lbs and dead-lift up to 200lbs. • Reliable automobile available for business travel. • Attend training classes/seminars as scheduled, requiring occasional travel and overnight stays. • Clean driving record. • Ability to drive a company vehicle; up to and including non-CDL company truck. • Ability to pass a background check. • Desire to work in a drug-free environment. • Motivation to perform duties to a maximum business success standard. If you possess all of these attributes and wish to work for a local company with advancement opportunities, please fax your resume to (410)321-1069. Quality Business Solutions 8816 Orchard Tree Lane Towson, Maryland 21286

Baltimore - Project Manager

MICROS Systems, Inc. provides enterprise applications for the hospitality and retail industries worldwide. Over 150,000 MICROS systems are currently installed in table and quick service restaurants, hotels, motels, casinos, leisure and entertainment, and retail operations in more than 130 countries, and on all seven continents. In addition, MICROS provides property management systems, central reservation and customer information solutions under the brand MICROSFidelio for more than 15,000 hotels worldwide, as well as point-of-sale and loss prevention products through it's subsidiary Datavantage for more than 50,000 specialty retail stores worldwide. MICROS stock is traded through NASDAQ under the symbol MCRS.Consult with management and review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources. Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources. Formulate and define technical scope and objectives of project. Identify and schedule project deliverables, milestones, and required tasks. Coordinate recruitment or assignment of project personnel. Coordinate activities of project personnel to ensure project progresses on schedule and within budget. Review status reports prepared by project personnel and modify schedules and plans. Confer with implementation personnel to provide technical advice and resolve problems. Develop and maintain technical and project documentation. Coordinate project activities with marketing, sales, engineering, operations, customer support, and client staff to ensure goals and requirements are met. Prepare and present the statement of work and proposals for identified clients in conjunction with account management. Other duties may be assigned.Bachelor?s Degree and a minimum of 2 years related experience or an equivalent combination of education and experience. Proficiency in Project Management software. Strong knowledge of MS Office applications, including Excel, Word, and Outlook. Strong written and verbal communication skills. One year industry technical related experience. Certification in Project Management a plus. Variable amounts of travel may be necessary. Strong organizational skills. While performing the duties of this job, the employee is regularly required to sit and/or stand and may occasionally lift and/or move up to 10 pounds.MICROS enjoys being an Equal Opportunity Employer m/f/d/v. If interested, please apply online at http://track.jobviper.com/ViewJob.asp?id=436222-1248-336

Baltimore - F/T Server Break/Fix Technician

Looking for Break Fix Technician to work within major financial institution. Please review the following requirements: • A+ Certified • Capable of achieving Platform (Dell, IBM) Certification when required within a 45 day period • Communicate issues to team lead • Responsible for the repair of a variety of Servers running various versions of Microsoft Windows from the following vendors but not limited too IBM, Dell and HP/Compaq. • Responsible for installing base images and other applications when required • Responsible for all depot activity at their assigned site Scope of work: • Service Level agreement of 1hr, 2hr, 4hr and next business day resolutions • On demand trouble resolution • Perform administrative and logistical duties. • Capture asset info, and report back on database differences of equipment (model/serial/quantities).

Baltimore - Technical Support Associates

Are you a gamer? Have you always wanted to work for a company where you could really have fun and feel passionate about the work you were doing? If you like to help people and love technology, we'd like to hear from you! e4e Business Solutions is a global services company specializing in outsourced technical support and services for leading technology companies. We provide sophisticated, customized solutions to leaders in security and educational software, computer manufacturers and more. We are an energetic, faced-paced company with a casual and relaxed environment. Our Call Center in Hunt Valley, MD (easily accessible by light rail), is actively hiring Technical Support Associates. The Technical Support Associate is responsible for assisting customers via telephone with questions concerning game related technology and other software or hardware. Under direct supervision, in a Contact Center environment, the Associate will use computer-based tools to identify, research, isolate, and resolve customer issues. Who Can Do This Job? YOU CAN if you are an avid gamer, enjoy helping and talking to others and are good with technical troubleshooting. Applicants should have: High School diploma or equivalent Ability to type 30 WPM Customer service attitude Strong problem solving skills Strong understanding of computers using Windows based operating systems Knowledge of MS Office Paid training provided. Training hours are Mon - Fri 9am - 6pm. After training, e4e is open M-F 8AM - 8PM, Sa & Su 11AM - 7PM. All shifts include one weekend day (Saturday OR Sunday). Earn $11.00/hr. plus full benefits. Excellent benefits including 15 days Paid Time Off, medical, dental and vision insurance as well as company paid life insurance and disability insurance. Work for the best, supporting the best! Interested? Email your resume to jobops@aqinc.com. Reference ID: TSACL.

Baltimore - Television Repair Technician/TV Tech/Television Tech

Stop working for small TV Repair Shops with few benefits. Stop worrying about your own small shop and going into debt. Now is an exciting time for you to join our client and put your specialized TV skills to work by becoming a Field TV Technician. No worries...........lots of benefits. Field TV Technicians are experts in all aspects of TV repair. Our client provides best in class customer service by remaining current in repairing new technology. As a TV Technician, you will be responsible for repairing customer units in their homes. This includes conducting high quality repairs and educating customers on how to use their systems. A successful candidate must have one to two years of TV repair experience including Plasmas, DLP's and LCD's. You must be computer literate and have a clean driving record. Our client rewards its Field TV Technicians with a very competitive compensation and benefits package including Medical, Dental, Vision, 401(k), Life Insurance, Employee Stock Purchase Plan, Paid Time Off, Educational Assistance, Career Advancement, Training, and a great Employee Merchandise Discount. A Field TV Technician is provided with a company vehicle, gas card, laptop computer, parts and test equipment.

Baltimore - McKesson STAR - Clinical Applications Analyst

Hospital Services Outsourcing Company needs an experienced Clinical Applications Analyst with McKesson STAR experience for an immediate full-time permanent position in Washington, DC. Great growth opportunity to take career to next level. Description This person will have extensive experience with McKesson STAR. These positions are responsible for providing functional and technical support to a variety of clinical and financial customers. You will be responsible for clinical and financial system support including but not limited to normal maintenance of business, upgrades, system maintenance, and project management. You will also be responsible for the analysis, recommendations for corrective action and resolution of problems within the software application. The Applications Analyst works as part of a team of IT professionals in a unique, exclusively health care environment. As a member of this team, you will offer strategic technical support to assure the highest level of customer satisfaction. The team's focus is to utilize critical thinking to evaluate and resolve customer issues in a creative and timely manner. Team members are expected to become the experts for their applications and are expected to address extremely complex, critical customer issues. Areas supported by the team include Pharmacy, Patient Accounting, Order Management, General Ledger, Accounts Payable, and Materials Management, which may continue to grow and expand over time. Required Skills: * A bachelor's degree or equivalent work experience * Project management experience including software implementations * Outstanding oral and written communication * Excellent analytical skills * Health Care experience required, Hospital experience strongly desired * Good computer skills, including McKesson STAR (see above modules) and Microsoft Office. Jeff Kohnle - 800-889-4374 x108 Enterprise Solutions, Inc.

Baltimore - IT Technician

Start is ASAP & will last for 3 MONTHS. 3 plus years working on PC's and 3 or more years with customer relation skills. Software in XP imaging, back ups. Replacing disks, hardware on PC's. VPN, Network experience. M-F, 8am to 5pm - Business Casual

Baltimore - Dell Field Technician

DISYS is currently recruiting for a Field Technician/Dell Warranty Tech in your area. This is an open-ended contract opportunity to work as a Consultant to repair, replace, or upgrade hardware for desktop, laptop, and printers. Job Description: The troubleshooting has already occurred through a help desk support line. That support line has determined the problem is hardware related and ordered the components for replacement. We are looking for Field Technicians to pick up the hardware and take it to the client site (home, home-based business or small business) and swap the part out. This position pays per ticket; no matter what hardware you swap out (whether the part is a keyboard or motherboard) and you will be working with an average of 3-8 tickets a day. The amount of tickets you complete will depend on your knowledge to swap out parts and your knowledge of your area. Requirements: •A+ certified is mandatory (Or 5+ years of equivalent experience) •Professional Experience with PC and Laptop at least 2 to 3 years with hands on experience or 1 yr in College Labs, working on hardware repairs and/or upgraded on pc's, lap tops and printers •Must be comfortable swapping out motherboards (Desktop experience necessary, laptop experience desired) •Must have own tools for repairing computers that include anti-static protection and DC volt-meter •Must have strong knowledge of Lexmark printers Must have strong customer service skills •Must be well organized •Must have reliable transportation and valid driver’s license •Dell Certified is a plus (Client will pay for you to be Dell Certified) •Should enjoy driving - will be driving from location to location (field technician). •Should be able to locate addresses in your immediate area If you or anyone you know are interested in this position please email your resume in Word format to mike.little@DISYS.com or call: Rafael at 866-681-1700 ext 6582 Mike at 866-681-1700 ext 6585.

Baltimore - Desktop Technician Needed! Certifications preferred

Technicians, We are looking for an experienced technician for a long term contract over in Owings Mills. Some skills needed would be: 1-3 plus years working on PC's and 3 or more years with customer relation skills. Software in XP imaging, back ups. Replacing disks, hardware on PC's. VPN, Network experience. Tech that is A+ certified would be preferred. Hours are - 8am to 5pm - Business Casual Monday - Friday If you feel you would be a good fit, feel free to send a copy of your resume for review. Thanks, and hope to hear from you soon. Sincerely, Joe Cosentino Resource Manager Connexion Systems & Engineering Joe.cosentino@csetalent.com http://www.csetalent.com

Baltimore - Systems Analyst II

Immediate Opening....in Alexandria, VA. SYSTEMS ANALYST II Duties/Responsibilities: * Supports plant/process control automation systems * Provides tutorial & end user support * Oversees computer hardware maintenance, software updates, and all related computer installation, computer hardware/software inventory * Writes/modifies programs to meet company’s goals/objectives * Coordinates all computer operated instrumentation and controls & network cabling installation & repair * Develops/updates disaster recovery plan * Diagnoses system hardware, software and operator errors and recommends corrective action * Assists in developing customized software training programs * Handles end user inquiries and training * Assists in configuration and programming automation involving HMI and PLC Qualifications: * B.S. degree in computer science, electrical engineering, or equivalent level of education and experience * Working experience with programming languages such as Visual Basic, C or Visual Studio * Database programming * Proven track record in programming practices * Working knowledge of Microsoft Windows Server environment * Working knowledge of MS SQL database * Working knowledge of LAN * Good communication and interpersonal skills * Crystal Reports experience a plus This is a direct hire/perm position. Facility operates 24/7/365. 40-hour work week with some flexibility of hours. Very competitive compensation & benefits package. Drug free environment. Qualified candidates should respond with resume attached as Word doc ASAP.

Baltimore - PC Tech in Owings Mills

We have an opening for a PC Tech in Owings Mills, MD. Start is ASAP & will last for 3 MONTHS. PAY RATE is $14.50/hour.. Tech that is A+ certified and possible Dell and IBM Laptop certified. 3 plus years working on PC's and 3 or more years with customer relation skills. Software in XP imaging, back ups. Replacing disks, hardware on PC's. VPN, Network experience. M-F, 8am to 5pm - Business Casual

Baltimore - ATM SERVICE TECHNICIAN NEEDED

Rapidly growing ATM company that services the Nation seeks an experienced SUB CONTRACTOR for critical ATM repair, installation, and field maintenance. Required Qualifications: *Minimum 2 years of ATM product repair experience *Reliable transportation *Detail oriented and quality-focused *Effective communications skills in person, by phone, and email *Report progress of each service call to home office in Portland Oregon *Ability to submit required paperwork and invoices in a timely manner This SUB CONTRACTED opportunity requires extensive travel and flexible hours. If this sounds like a position you would excel at, we would like to hear from you!

Baltimore - Sr. Help Desk Call Center Tech.

Help Desk Phone Support Technician Required Skills: •BS degree in IT or equivalent years of experience plus 2-5 years of relevant work experience •Ability to troubleshoot and resolve technical problems for users. Must be able to independently resolve widely varying problems using current job knowledge and using research and external resources. •Hardware, software and networking experience. Hardware experience should include Intel based desktops, laptops, group servers, and printers. Software experience must include Windows 2000, Windows XP, and Microsoft Office. •Highly motivated and have strong customer focus with the ability to interface with all levels of staff. •Excellent communication skills (written and oral). Desired Skills: 2-4 years experience with system management tools such as Altiris. Function as a subject matter expert in one or more technical areas. Software experience with Desktop remote control tools. Experience supporting Macintosh and Linux desktop operating systems. Capable of leading at least one small project team and be a contributor in various areas within the department. Strong presentation skills which may be used to document analysis and deliver technical presentations to customer teams in an articulate and effective manner using a variety of media (visual, written and oral). Highly motivated with a desire to contribute to the success and direction for the group. Experience with identifying security related issues such as system hacks, computer viruses and worms, and spyware. Microsoft Certified Systems Engineer for Windows (MCSE) Microsoft Office Specialist (MOS)

Baltimore - Break Fix Tech w/Clearance

***** ACTIVE SECURITY CLEARANCE REQUIRED ***** Required Experience: 2 years experience. Required Education: Must have an A+ or MCP Certification Required Skills: *Possess a solid understanding of computer hardware, operating systems, software applications and networking. *Perform enterprise-wide IT expertise to analyze, configure and support hardware & software for unclassified/classified systems, peripherals, laptops, PDAs and Blackberries. *Document work using Remedy software. IT system operation including: mission support services; fault management including detection, isolation and correction of faults and the provision of customer feedback for all IT service problems; service requests and problem resolution. *Make contact with the end-user to analyze and resolve the issue (including HW/SW connectivity) within the contract Metrics.

Baltimore - Scientific Programmer

Position Description Software development, maintenance, integration, and testing in support of large-scale weather and climate modeling and data assimilation efforts at NASA’s Goddard Spaceflight Center (GSFC). Will develop and maintain data processing frameworks and the software components required to integrate upgrades to the systems in an operational environment. Code development will focus on input data preprocessing, I/O routines including output data formatting, job scheduling scripts, and data management scripts. Required Skills Five years relevant experience that includes a background in code and script development in FORTRAN 90 and UNIX and hands-on experience in development of data file management and processing utilities in a UNIX/LINUX environment. Experience with large-scale computations for Earth sciences, knowledge of Earth science data standards (such as HDF), and CVS experience are highly desirable. Education This position requires a BS in computer science, Earth science, or related field. Submit Resume To: careers@ertcorp.com ERT is an equal opportunity employer.

Baltimore - Help Desk Coordinator

Job Description: Coordinate the work on the Help Desk trouble tickets queues and customer requests. Assist personnel on the Help Desk with technical questions and act as Tier-2 support. Help organize and coordinate the assigned workloads and help track inventory of equipment. Requirements: • Eligible to obtain a clearance with the federal government. • Four (4) year degree in Computer Science or an IT-related field. • Three (3) years of technical experience supporting computer applications and local area networks. • One (1) year experience technical Helpdesk support. • Technical support experience with PC setup, software configurations, LAN applications, user definitions and other support requests. • Strong project management and mentoring skills with the ability to coordinate and manage multiple helpdesk oversight efforts. • In-depth understanding of the full life cycle of help desk support and knowledge management workflow. • Experience working with service and support personnel to document and implement new knowledge management processes. • Technical writing skills and experience communicating technical information to others. • Demonstrated computer software literacy. • Demonstrated experience editing content including excellent grammar, composition, and spelling. Apply online at https://recruiter.logsec.com/Careers/Careers.aspx. Log.Sec Corporation was founded in February 2000, is a high performance professional services firm providing performance-based logistics, engineering support and information technology services to the U.S. Army and other Department of Defense (DoD) customers. The Company generated $37.8 million in revenue in FY 2006, a 35% increase in revenues from 2005 and is headquartered in Manassas, VA, with the majority of its operations located at Aberdeen Proving Ground (APG) and Edgewood, Maryland, and Fort Monmouth, New Jersey. Log.Sec was honored by the Virginia Chamber of Commerce as one of Virginia's “Fantastic 50 Companies for 2007!”. This program recognizes 50 of Virginia's fastest-growing companies. Log.Sec offers the following Benefits: Medical, dental, vision, life insurance, AD&D, LTD, STD, holidays, vacation/sick time, Flexible Spending Account, 401K Plan (matching 3%), employee assistance program at no or minimal costs to employees who are not covered by a collective bargaining agreement. The company sponsors annual picnics, holiday parties, new hire company-logo shirts, monthly manager dinners, benefit luncheons, flexible work schedules, and employee referral bonuses. Tuition Reimbursement: Log.Sec offers employees $4,000 annually for tuition reimbursement to attend undergraduate school and no limit on reimbursement for graduate school. EOE

Baltimore - Helpdesk Analyst

General Purpose of the Job Under general supervision, responsible for answering calls and accurately identifying, prioritizing, logging, and resolving service requests within established standards. The Help Desk Analyst's primary responsibility is to bring satisfactory resolution to end-user problems, by offering basic and advanced workstation, operating system, and application support to local and remote users. Help Desk Analysts also assist in the rollout of departmental and Foundation-wide I.T. projects, asset management, workstation image maintenance, and various other tasks as defined by the Network Manager. Essential Duties and Responsibilities: Work with Network Manager to attain departmental goals and objectives, including prioritization and completion of strategic, tactical, and maintenance projects. Answer Help Desk phones and review Help Desk e-mail/Intranet inboxes for support requests, addressing problems quickly, thoroughly, and consistently. Log, solve, and track Help Desk requests. Promptly escalate level 3 workstation/software/networking issues. Manage crisis escalation, transferring calls to other support groups as appropriate, and assisting with projects, as needed. Communicate problem status with customers on a regular basis. Communicate and collaborate with I.T. staff to troubleshoot and resolve problems in a timely manner. Use internal Help Desk system to track all Help Desk requests and inventory records. Attend department management meetings to review status, prioritization, and scheduling. Monitor escalated problems to ensure completion. Perform miscellaneous department and network administration support. Create and maintain workstation images. Provide primary and secondary support for internal I.T. functions (e.g., inventory, user administration, training). Set up and dismantle user workstations, peripherals, and software, as per employee processing guidelines. Assist in the creation of end user documentation. Conduct I.T. usage and policy trainings for users. Maintain accurate inventory records for all equipment and software. Act in a professional and collegial manner in all situations with clients and colleagues. Perform other duties, as assigned. Education and Experience Associate's degree in computer science or a related discipline plus three to five years of experience in an I.T. Help Desk / Network Operations Center, or an equivalent combination of education and work experience. A+, MCP, or equivalent certification a plus (when in combination with relevant work experience). Knowledge, Skills and Abilities Excellent customer service, interpersonal, organizational, and communication skills. Strong work ethic. Capable of working with staff at all skill/management levels and ability to translate technical terms into non-technical language. Capable of managing time-critical situations, multiple tasks, and high work volumes; all without loss of quality or consistency. Ability to meet agreed-upon deadlines. Ability to work in a fast-paced, changing environment. Strong command of Microsoft Office applications (especially Excel and Access) and workstation operating systems (Mac OS X, all versions of Windows, and DOS). Scripting knowledge a plus. Ability to maintain and troubleshoot computer network hardware, software, and peripherals. Ability to conduct hardware repairs/replacements on workstations and peripherals. Ability to maintain accurate maintenance records. Knowledge of computer terms and acronyms. Firm understanding of TCP/IP networking protocol. Excellent writing ability. Excellent reporting ability. STRICT attention to detail and established policies/protocol. Timeliness. Strong sense of responsibility. Ability to work independently as well as with a team. Ability to maintain accuracy with mundane and repetitive tasks/responsibilities in a high volume area. Willingness to learn, contribute ideas. Ability to think out-of-the-box. Ability to foster a professional working atmosphere with colleagues and customers. Patient, resilient, and flexible demeanor. Working Conditions Work is normally performed in a typical business office environment. Physical Effort Moderate physical effort required. Required to move, lift, and install computer equipment weighing up to 45 pounds, at least 20 percent of the time. Required to bend, stoop to gain access to system components. Environmental Conditions Work environment involves minimal exposure to physical risks, such as operating dangerous equipment or working with chemicals.

Baltimore - Helpdesk Analyst/ Tech Assistant

Our client, a dynamic insurance group, seeks a skilled technical assistant for their support team. Requirements: Successfully candidates will hold a Bachelor's Degree in Information Systems or a related discipline and have 1-3 years experience in a technical support role. Knowledge of HTML and web based applications is a definite plus. 100% phone support is a definite plus as well. Education requirements can be supplemented by a combination of experience and education. Excellent communication skills required, the ability to work with a team, ability to follow through on designated tasks, as well as a team oriented approach to problem solving. Please Respond to this advertisement with a word version of your resume for consideration.

Baltimore - Help Desk/ Desktop Support

Support Info What is supported? Level 1 assists all users with basic "first level" software technical issues. This includes: o Citrix connectivity, application, profile, and printer issues o PC hardware (PCs, monitors, keyboard, and mice) o Windows XP o DST Applications - AWD, and TA2000 o LMIC Applications - Reuters Estimates, Factiva, Socrates, IRRC, FactSet, Eagle Eye, Baseline, Security APL, and Advisor One o Microsoft Office Applications - Access (for LMIC applications CRM and SRI), Word, Excel, Power Point, Internet Explorer, Outlook o Printers o Fax Machines o Copiers o Phones and phonelines Getting Help "First level" assistance is provided by Level 1 through various means: by phone, by e-mail, and through webpages such as the TSC FAQ and Open Issues List. Level 1 is available Monday - Friday from 7:00am - 7:00pm, and Saturday 8:00am - 12:00pm To send electronic requests anytime, email - Technology Support Center. Always be sure to include a pertinent subject and a full description of the request or problem, including as much specific information as is available. This method is normally the quickest way to reach the most number of people; multiple staff members see each request. Response Times Level 1 strives to provide first-call resolution on all user requests for assistance. If the issue cannot be resolved by the agent, he/she will escalate to the appropriate Level 2 or Level 3 group. Escalated issues will meet the following SLA: Nature of problem Severity Goal for response time Major outages - network systems, and services Emergency Urgently, including after-hours. Updates should be provided every 1 hr at the most. Individual user issues - majorly effecting work Immediate 2 to 4 hours Individual user issues - other important job functions still possible Normal 4 to 24 hours Projects Projects As scheduled Note that these goals are the average time that we anticipate to get issues resolved. In some instances, additional assistance is required, which may delay resolution. Routine Tasks Several tasks are performed in addition to Level 1 duties. These tasks include: o Processing trouble requests e-mailed to the Technology Support Center o Processing data security confirmations submitted to Data Security o Working with application developers, Network Support, DBAs, and support groups to resolve issues o Writing of procedures o Maintenance of TSC websites, and Knowledge Base o Coordination of scheduled and unscheduled branch outages and evacuations o Printers - Hardware and driver support o SpyWare Removal o Software installs/postbuilds Represent the TSC at meetings for emergency

Baltimore - Help Desk Analyst

PC Operating Systems XP - MAC a plus Microsoft Office Browsers and related technologies Excellent verbal & written communication skills Superior phone etiquite & customer support skills Strong problem solving skills Work well independently and as a team Past customer service experience Support customers on the phone and via emails taking customer calls and responding to e-mail inquiries throughout shift. Trouble-shooting and diagnosis of technical issues. Maintain objectivity in effective problem resolution. Escalate problems to Level II and supervisor based on department operations and procedures as necessary. Handle all incoming technical support problems using Remedy's ticketing system and other systems as required. Follow all department procedures. Cliff Gregory 410-560-1444 ext 336

Baltimore - IT Representative

Full time permanent position supporting primarily hardware and communications in a territory that extends from Baltimore to Northern Virginia with a home office in Largo, MD servicing the sports/entertainment industry. 70+% of all service calls are resolved over the phone but some on-site service is required. Some evenings and weekends. Please submit resume w/salary requirements for consideration.

Baltimore - Level 1 Tech Support Person Needed Immediately

Do you enjoy technology and look forward to creating IT solutions? - would you like to work with other professionals in a team environment? Hire Power Technical Staffing is an independent recruiting firm providing hiring solutions to companies with technical staffing needs, including direct hire, contract, and contract-to-hire options. We are currently looking for a junior, level 1 technical support person for a 10-20 hour a week position in downtown Baltimore. This a great opportunity for someone looking to get their feet wet in the industry. SCOPE OF WORK: The Support Technician will be responsible for supporting the customers and providing PC hardware and software support to approximately users The position will work closely with the IT team and will report to the Administrative Manager. RESPONSIBILITIES: Provide technical support by maintaining, troubleshooting, and repairing hardware and software. Working with external vendors on support issues when required.Ensure a high standard of customer service by providing professional resolutions to users in accordance with IT standards. This includes responding to requests for assistance and following up on assigned tasks in a timely manner.Stay abreast of current news, system information, problems, changes and updates relevant to our user community to the best of ability and apply it in a professional and courteous manner. REQUIREMENTS:Student in certificate or degree in technology from a recognized school; or one year relevant experience.Experience installing, troubleshooting and replacing components and peripherals for desktop and notebook PCs.Experience installing and troubleshooting major Windows operating systems and software packages including Windows XP/2000, Microsoft Office 2003.Excellent communication and interpersonal skills: the ability to effectively communicate orally and in writing with a variety of colleagues in a diverse multi-cultural environment.Excellent organization and customer service skills.Able to prioritize support requests and respond to them in a professional and timely manner;Strong troubleshooting skills: the ability to resolve most helpdesk tickets with first call resolution.Self-starter attitude with a sense of urgency, commitment, and the will to succeed.Ability to be resourceful and able to work with minimal supervision.Ability to lift / carry 50 pounds from floor to desktop. KEY TASK EXAMPLES:Providing guidance on proper use of scanners and programs for scanners.Provide deskside support for Windows/Office applications (and others where applicable)Maintain PCs and printer(s) (cleaning, etc)Basic network troubleshooting (cabling, etc)New user setup

Baltimore - Technician

University seeking a Technician to work part time for a period of 3 months. Candidate should have experience setting up computers and printers. Position is working between the hours of 9am-5pm Monday, Wednesday and Friday. Position will be working on Swift Staffing's payroll and a background check is required. Please apply at www.swiftstaffing.com. Only candidates that submit an application on Swift Staffing's website will be considered.

Baltimore - Call Center Help Desk

***All candidates must be a US citizen due to security purposes*** Help Desk Phone Support Technician To support the John Hopkins Applied Physics Lab. Required Skills: •BS degree in IT or equivalent years of experience plus 2-5 years of relevant work experience •Ability to troubleshoot and resolve technical problems for users. Must be able to independently resolve widely varying problems using current job knowledge and using research and external resources. •Hardware, software and networking experience. Hardware experience should include Intel based desktops, laptops, group servers, and printers. Software experience must include Windows 2000, Windows XP, and Microsoft Office. •Highly motivated and have strong customer focus with the ability to interface with all levels of staff. •Excellent communication skills (written and oral). Desired Skills: •2-4 years experience with system management tools such as Altiris. •Function as a subject matter expert in one or more technical areas. •Software experience with Desktop remote control tools. •Experience supporting Macintosh and Linux desktop operating systems. •Capable of leading at least one small project team and be a contributor in various areas within the department. •Strong presentation skills which may be used to document analysis and deliver technical presentations to customer teams in an articulate and effective manner using a variety of media (visual, written and oral). •Highly motivated with a desire to contribute to the success and direction for the group. •Experience with identifying security related issues such as system hacks, computer viruses and worms, and spyware. •Microsoft Certified Systems Engineer for Windows (MCSE) •Microsoft Office Specialist (MOS) ***Must be able to obtain a secret cleanance***

Baltimore - Technician

Good Afternoon, My name is Chris Wilkins and I work for Adecco Engineering and Technical. Below is the job description for a Tech position in a Glen Burnie hospital. The pay is 25/hr however, this is a 4 day assignement. The dates and times are as follows. Please call me @ 410-290-3262. Thanks for your time. Work Dates: Monday, 11/26 from 2-6pm. Tuesday, 11/27 - Thursday, 11/29 from 8am to 5pm daily. Technicians Job duties will include but are not limited to: · Perform hardware updates on medical equipment using standard hand tools · Perform software updates of medical devices using various Cardinal Health Alaris Products proprietary software applications. · Perform electrical safety tests on medical devices using an electrical safety analyzer. Record results manually. · Perform functional tests on medical devices using a Cardinal Health Alaris Products proprietary software application. Record results manually as well as input the results into the software application. · Use a bar code scanner to input and manipulate data into a Microsoft Excel spreadsheet. · Apply labels to medical devices · Un-box devices · Manually move/carry medical devices as required by the workspace layout. · Assemble transport poles using standard hand tools Necessary Skills: · Fluent in the use of Microsoft Windows based applications · Intermediate skill level of Microsoft Excel · Extremely detail oriented · A flexible individual willing to adapt to multiple tasks during the duration of the assignment · Ability to work well with others · Ability to read and input digitally displayed readings from test equipment such as: · Pressure meters · Weight or Volume scales · Electrical Safety Analyzers · Ability to lift 15 lbs. · Sufficient manual dexterity to apply labeling smoothly and properly

Baltimore - PC Support Technician

Baltimore Convention Center Job Description Office of Human Resources PC Support Technician I A PC Support Technician provides user support in the installation and maintenance of minicomputer, microcomputer, and personal computer components and receives training in the diagnosis of routine hardware and software problems. TYPICAL EXAMPLES OF THE WORK: The following examples illustrate the work performed in this position; however, may require other duties not listed, if necessary, to accomplished the work of the agency. •Installs, tests, and replaces memory, disk storage, network, video, adapters, circuit boards, and other internal components and peripheral devices in IBM-compatible microcomputers and workstations. •Learns the operations of network servers and/or minicomputers to which microcomputers and workstations are attached, including backup and restore procedures, security system maintenance and contractual maintenance procedures. •Installs and configures business or educational software on computers, according to standard procedures. •Responds to user inquires regarding the use of common software and network procedures and may assist in the staffing of a Help Desk. •Uploads and downloads files as required; may perform full and incremental backups and restore files. •Investigates error situations and minicomputer malfunctions; resolves or refers to superior or vendors; performs minor maintenance. •May receive training on basic database query and reporting procedures. •Performs related work as required. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: •Knowledge of computer hardware, including processors, memory, disk storage systems, modems, and network adapters. •Knowledge of standard business operating systems, including DOS, Windows, UNIX, and System 7. •Knowledge of networking concepts and operating systems, including security systems and transmission protocols. •Ability to learn common business software, including work processing, spreadsheet, database, and graphics software. •Ability to communicate effectively. •Ability to establish and maintain effective working relationships with others. •Ability to train others in the use of common business software and computer procedures. MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: EDUCATION: An associate’s degree from an accredited college or university. EXPERIENCE: Two years of experience in designing, installing, monitoring, and troubleshooting large network computer systems. Deadline for submission is November 26, 2007.

Baltimore - Audio-Visual Techs needed at the Greenbelt Marriott

Apply at http://greatjobs.marriott.com!!! Marriott’s Greenbelt Hotel located at 6400 Ivy Lane in Greenbelt seeks talented people to join their A/V staff. If providing guests with an experience that exceeds their expectations is your thing, then we need you now! The A/V Technician is responsible for providing accurate, on-time meeting equipment set-ups and demonstrating equipment use to guests. Monitors events to ensure that the equipment, lighting and volume are all functioning properly. Responsible to secure and maintain the equipment correctly when not in use. Must have knowledge of computers, LCD projectors, overheads, and sound equipment use. Position requires excellent guest service skills and availibility to work a flexible schedule. At Marriott, you can experience the success of an inclusive work environment in which we support your professional growth and celebrate your unique contributions. For over 75 years, our philosophy has not changed – taking care of our customers begins with taking care of our associates. We invite you to join us and experience a rewarding and successful future at Marriott. To learn more about this and all other opportunities with Marriott, visit our website at: http://greatjobs.marriott.com EEO M/F/D/V

Baltimore - ipod help

need to set up a new account for my ipod. I have all of the files on my ipod but don't know how to set up a new account on my computer and transfer all the stuff on my ipod.

Baltimore - Laptop Installation & Configuration

My company has a home user that needs a laptop installed and configured, this is part of a large nationwide corporate rollout for Dell. The data needs to be transferred from the old machine to the new machine with a Dell data transfer tool, and some configuration work needs to be done but there is an installation manual to follow for this rollout. The time is 9:30AM Monday 11/19 and we expect the job will take about 3 hours or so. The time is not flexible, we would need you at the site at 9:30AM. The jobsite area is Mondwavin Mall Concourse. If you are interested and available at the specific timeframe, and within a reasonable commute to the site, please contact me by cell ASAP 631-903-3626 or email marmour@peakorg.com. Although it is a weekend I will be able to speak to you about this opportunity.

Baltimore - Systems Engineer - **Great Opportunity - Join Team Helion!**

What Helion Automotive Technologies is a growing Information Technology Consulting firm that provides outsourced IT Department services for Automotive Retailers. Our clients look to us for strong consulting, professional solutions, and friendly service. Who We are a very tight group of professionals growing a company with a great concept. Our work environment is relaxed yet fast paced. We all see the vision of the future both for ourselves and the company. Technology is our passion; happy clients are our reward. We are always looking for people who can add more energy and motivation to take our team to the next level. The company grows based on the energy, motivation, and contributions of the group. Slackers or whiners need not apply! Why Do you like the challenge of building something? If you aren’t afraid of some hard work, this is the place for you. We reward motivation with promotions, raises, and recognition. There are no glass ceilings here. We are doubling in size every year so if you are looking for a place where your efforts are rewarded you have found it. We hope you will stay forever but if not, you will be building quite a resume with us. How Come to an interview prepared to tell us what you have done in the past that makes you a perfect fit. About The Job • Daily responsibilities include a average of 40-50 calls a day in phone support for issue resolve and creating trouble tickets. Troubleshooting active Directory, networking and third party applications. Including but not limited to: - Network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. - Windows 2003 server with required components for customer deployment. Components include DHCP, Terminal Services, DNS, Active Directory, and etc. • Track all time spent each day in an electronic time tracking package. • Ability to take direction from senior staff members. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Additional responsibilities may include: o Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues, as well as, consulting with current and future clients regarding network installation, expansion and maintenance. o Managing a staff of up to 5 people. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Communicating directly with vendors and other technical staff to ensure timely resolution of outstanding issues • Ability to communicate with customers in a professional manner. Requirements: • Possess excellent communication skills, be able to discuss technical matters with clients in person and via email in a clear, effective manner. • Ability to communicate with customers in a professional manner. • Work with individuals, management, and dealer principles from the automobile industry to manage their technology. • Ability to communicate with business owners in a professional manner and provide technical consultative advice. • Comfortable developing technical documentation for internal and client use. • Ability to perform duties in a helpdesk environment and assist end users with issues over the phone or via Microsoft Remote Desktop access. • Ability to handle a support ticket queue with multiple issues. • Ability to track all time spent each day in an electronic time tracking package. • Maintain an accurate record of all problems reported and solutions to those problems in the helpdesk database. • Resolve issues over the phone, identify issues that need escalation and escalate them to appropriate staff. • Must posses a valid driver’s license. • Identify areas where improvements are needed and make feasible recommendations to accomplish improvements. • Supporting Microsoft Windows Desktop Operating Systems including Windows 2000 and Windows XP Professional, as well as the related software, including MS outlook and MS Office products. • High level technical troubleshooting of network connectivity problems including TCP/IP, network switches, routers, firewalls and wide area connections. • Strong understanding of E-mail services, both POP3 and SMTP and the related technologies including DNS. • Strong understanding of wireless networking. • Ability to configure Cisco PIX Firewalls and Cisco wireless devices for use in a secure wireless environment a plus. • Understanding of VoIP, PBX and Telecom a plus Related Technologies Include: Microsoft Windows Server 2000 Microsoft Windows Server 2003 Microsoft Windows 2000 Microsoft Windows XP Professional Microsoft Office Suite Microsoft Remote Desktop Microsoft Windows Terminal Services Cisco network switching Cisco 802.11 wireless Cisco network Routing Cisco Pix Firewall Cisco Call Manager Cisco Avvid VOIP Cisco VPN HP network printing and JetDirect 3Com NBX VOIP Wyse thin client Secure Computing SmartFilter Symantec A/V Corporate Edition Please send resume, introduction, and salary requirements to be considered.

Baltimore - Entry Level Technical Support Position

Entry Level Technical Support Technician is needed for a postion 30-35 hours per week. Description of duties: - Ability to work with little to no supervision - Solid understanding of Desktop Computers, Operating System and Routers - Ability to replace Hard Drives, Motherboards and other peripheral computer hardware - Customer Service is a must - Good Communication Skills - Hours are from 7-3, but must be flexible - Dependable and reliable is a must

Baltimore - Skilled Computer Techs Needed

Exciting 10 Week Contract for Skilled Computer Technicians Throughout the state of Maryland Interviews: December 3rd – 6th Training: December 17th-21st Pay rate: $20/hour •Assist in the preparation of voting machines, servers and optical scanners for Election Day. •Oversee Logic and Accuracy testing of machines for the deployment on Election Day. •Help troubleshoot problems with servers, voting machines and optical scanners on Election Day. Minimum Qualifications: * Excellent written and oral communication skills. * Excellent organizational and reporting skills. * Minimum one (1) year in IT or electronics industry. * Good working knowledge of TCIP, LAN and modems. * Must be able to follow instructions. * Must be able to work overtime and flexible hours. * Must have own car and cell phone. Preferred Qualifications: * Election industries experience * AS, BS or BA in related studies * Computer certifications For more information call Jessica Daidone at 800-270-4737 extension 15249 or email resumes to jdaidone@pdstech.com.

Baltimore - Experienced Copier Technicians Check This Out!!

Copier Technician COMPANY: CONFIDENTIAL STATE: Maryland AVAILABLE TERRITORIES INCLUDE: Baltimore, DC, Montgomery County,and Prince George's County. Konica Minolta Experience is preferred, but not required. Medical, Dental and 401k are offered. We need candidates who are reliable, professional, and have really good customer relations skills. If you want to work for a company who treats their employees really well, and enjoy a "family run" environment, look no further. Most of the employees here have been onboard for 8-20 years. If interested, please forward your resume to stevie@copiercompass.com or call 803-419-5123 with any questions you may have.

Baltimore - Help Desk Operator (2 positions available)

SkillStorm, Inc. is a national technical and professional services firm. Our client, a large financial instution located in Owings Mills, is currently looking to hire 2 Help Desk Operators. These are both 1 year contract positions. All applicants must pass a credit check to be considered for these positions. JOB DESCRIPTION: The Operations Assistance Analyst/Help Desk Operator is expected to assist with first level Help Desk customer service support based on established escalation procedures and alerting management of any unusual conditions using the standard Help Desk reporting tools. The candidate will utilize technical resources to research problem resolutions. The candidate should also be able to consult with knowledge bases, Senior Customer Support Technicians, technical documents and other resources in order to find solutions to unresolved technical problems. Requirements include strong verbal and written communication skills and a good understanding of the call center environment. At least one year of Help Desk experience or training is required. Excellent PC skills, including Windows XP and Windows 2000, and experience with reporting systems and/or real-time monitoring tools are a plus. The ideal candidate will have relevant coursework in Computer Science or an equivalent field of study. Excellent verbal communication skills and the ability to handle interpersonal communications with employees at all levels of the organization are a must. The shifts are 11:30am - 8:00pm and 12:00pm - 8:30pm, with rotating weekends. TO APPLY: Please contact Kristy Keate at SkillStorm, Inc. E-MAIL: kkeate@skillstorm.com PHONE: 650-655-2712

Baltimore - Helpdesk Support with College Degree

My Client is seeking a helpdesk (100% phone support) candidate with a college degree. Preferred candidate will have 2-5 years of experience of phone support Strong IT background Excellent communication skills (written and oral) Can pass a background and drug test This is a one year contract with a great possibility of extension. Jessica Tsai KForce Technology 410-454-1543

Baltimore - Technology Assistant- Helpdesk Analyst

Our client, a dynamic insurance group, seeks a skilled technical assistant for their support team. Requirements: Successfully candidates will hold a Bachelor's Degree in Information Systems or a related discipline and have 1-3 years experience in a technical support role. Knowledge of HTML and web based applications is a definite plus. 100% phone support is a definite plus as well. Education requirements can be supplemented by a combination of experience and education. Excellent communication skills required, the ability to work with a team, ability to follow through on designated tasks, as well as a team oriented approach to problem solving. Please Respond to this advertisement with a word version of your resume for consideration.

Baltimore - Helpdesk Specialist

This position will be responsible for the following duties: Receive inbound services calls from end users Resolve as many issues as you can via the phone Track the calls coming in and when they are resolved and closed Escalate any issues that can not be resolved on the phone to the desktop support Act as part of the desktop support team Qualifications: MUST have very good customer service skills on the phone and in person Need good written documentation skills 3 months minimum hands on experience in a computer environment Computer Science degree a plus NOT a must Excellent growth opportunity for anyone trying to get in on the ground floor.

Baltimore - Produt Developer Technical Lead - Test Engineer

Skills Needed: Network Protocols FTP HTTP IP Link State Routing PPP RIP SNMP TCP/IP Network Protocols ADSL ARP Test Engineer-*3+ years experience with Tcl/Tk scripting - Mandatory. If no Tcl experience, heavy scripting language experience (3 years) and willingness to learn and write Tcl/Tk daily - Mandatory. *1+ years experience with Cisco or Juniper routers - Mandatory. *Basic or intermediate automation experience. Optional. *Good communication skills. Preferred. *Spirent, IXIA network analyzer experience is highly desired. *PPPoE, DHCP, ATM protocol knowledge, basic routing desired. CCNA or CCNP would be a BIG PLUS. This is a contract job for 3 months with possible extension. If you match the job above, please send resume to pgarcia@qtibs.com and reference job code C-204-PG to be considered.

Baltimore - Customer Service Rep

CAREER OPPORTUNITY! FANTASTIC CSR POSITION AVAILABLE IN ELKRIGE. LARGE ELECTRONIC/DISTRIBUTION COMPANY SEEKING CANDIDATES IMMEDIATELY. The Customer Service Merchant Representative will be responsible for receiving and maintaining information to ensure proper routing of credit card funds for customers. Additional responsibilities include; Contact Distributors. Serve a primary customer contact for set-up and loading of merchant information to payment method. Collaborate with Repair, Engineering, Marketing, Sales and Production Departments to resolve issues. Maintain 100% accuracy of all merchant information without loss of funds. Maintain high level of customer service and positive working relationships with all internal staff and customers. Maintain high level of communication, organization, and attention to detail. This applicant should have CSR skills as well as technical savvy. We are currently reviewing resumes. If you are interested in being a part of our team submit your resume for immediately consideration.

Baltimore - Help Desk needed (Part Time)

We are looking to fill a 6 month contract position for a part-time help desk representative for a major government contractor. Must be US Citizen! $13/hr. Non-negotiable. Part time - would work 3 days a week for 5-6 hours a day. Experience with Windows 2000/XP, Microsoft Offic 2000/2003 required. Please send a MS Word formatted resume to michael.mosier@pmhresources.com with the subject heading "1055" to be considered for this position. Qualified candidates will be receiving a call to speak more about the offer.

Baltimore - Mechanical Assembler

Mechanical Assembler wanted now in Glen Burnie, MD! Requirements: -Soldering experience is a plus -Will be testing fiber optics -Pick n place machine operation experience a plus -1-3 years mechanical assembly experience needed Shift: Monday-Friday 830am-5pm Pay: $13.25-13.75/hr (based upon experience)

Baltimore - Soldering Technician

Soldering Technician position available in Glen Burnie, MD!! Shift: Monday-Friday 830am-5pm Pay: 13.25-13.75 Requirements: -1-3 years Soldering experience -IBC, Thru hole and SMT experience a must Position is available immediately!!!

Baltimore - Web Application Developer

WEB APPLICATION DEVELOPER Qualifications: •Baccalaureate degree from a college or University in computer science or a related major. •Five years of professional programming experience, three years leading a group or team in the production of web applications •Proficient with LAMP(Linux, Apache, MySQL, PHP) •Working with Cold Fusion, Java script, CSS, XHTML, DHTML •Server-side is working with SQL Sever, Oracle, MS access, Dream Weaver and TCP/IP Work Environment: •Working in a team of six. •Looking for an individual that has great communication skills as well as wanting to help improve the website •Located in down town Baltimore •This is a permanent position with excellent benefit package. •Salary is based on experience.

Baltimore - Installation Manager

Installation Manager Responsibilities Install Manager has the responsibility for strategic operations, planning and follows company policy and directs the work of the department. Operational oversight and experience in supervising a workforce that includes technicians and engineers. Supervision includes assignment of duties, management of daily tasks, coordination of multiple skill-based projects, and quality control, and 24x7 response to service impacting conditions. Provide leadership for employee relations through effective communications, coaching, training, and development. Provide leadership for problem resolution to facilitate faster improvements and improved working relationships between our client/customer and employees and sales. Oversee the distribution of work to ensure equitable workloads commensurate with employee experience & skill levels Will provide technical expertise in meetings with various customer entities, and will assist in the development and response of project proposals. Work and deal effectively with others; tact and the ability to obtain cooperation and confidence from supervisors and subordinates in performing official duties. Work with minimum job supervision and a willingness to accept responsibility. Evaluate and approve labor hours for quotes from the sales organization for quotes going to the customer in the timeframes set by company standard turn around times. Create and use Microsoft Project for all installations or upgrades as needed. Ability to multi task Provide detailed weekly updates on all upgrades and installations in spreadsheet format to all branch managers and area operations manager. Send “customer planned outage notification” 3 days in advance for any upgrades or installation to all branch managers and area operations manager. Ensure “PAUSE” tickets are opened and followed as per VZ NOC procedures, for any and all upgrades and installs for his respective area of responsibility. Work proficiently within Dispatch 1 to create work orders or project orders within D-1 to track labor postings to upgrades and installs. Also invoice upgrades and installs through D-1. Track labor for COPS jobs and send monthly report to D-1 and Finance on cops orders that are to be invoiced or have been invoiced. Follow Northeast region operations implementation management handbook guidelines for upgrades and installs. Establish written objectives for all direct reports and review with each employee. Conduct weekly staff meetings with Implementation managers and keep notes of meeting Conduct monthly staff meetings with all other direct reports and keep notes of meeting. Develop and maintain training plan for each direct report and provide area operations manager with monthly update Establish relationships with sales peers. Ensure they understand the role of the installation manager and his direct reports and your plans to improve operations support. Ensure all employees and contractors are aware of company policies and follow proper procedures in the area of time and expense reporting.

Baltimore - Jr. Systems Engineer

Position:Jr. Systems Engineer Location:Baltimore, MD Salary:$40,000- $50,000 Annually Terms:Fulltime, Permanent Hours:Monday-Friday, 9:00am-5:00pm (possibility of overtime) Summary: Serve as initial point of contact for technical support calls received by phone, email, or other method. Provide quality support for employees with high degree of customer satisfaction, technical knowledge, and timelines either by resolving the issue within the IT Support Team or by delegating and coordinating efforts of other Information Technology staff. General Responsibilities: •Perform a variety of network problem analysis and monitoring tasks for the Support Team of the Information Technology department when appropriate •Act as a liaison between users and technical staff to communicate the status of problem resolution to network users; log and track requests assistance related to IT supported systems (System & Network and internal teams); gather and log appropriate demographic data related top each request •Participate in the preparation of training material and documentation for IT support use; conduct periodic inventory of all equipment, track user problem trends •Create and distribute network related information to users, such as new account information and distribution list information; as well as, activating and deactivating user accounts •Assist with on-site installation and maintenance of network systems for users. Extract and import data according to predetermined specifications Required Education and Experience: •Bachelor’s degree in Computer Science or Information Systems or 2 years relevant experience in Information Systems •Excellent communication (both written and verbal), interpersonal and analytical skills required Required Knowledge, Skills, and Abilities: •Outstanding verbal and written communication skills •Familiarity with computer hardware, operating systems and software, including Microsoft Office, Windows and Microsoft Exchange/Outlook •Familiarity with Microsoft NT networks, SQL programming, and Access databases •Ability to manage multiple priorities and demands on a daily basis •Must be able to work with users at all levels of skills and abilities

Baltimore - Field Tech's

We are currently hiring qualified Field Engineers that can be on call 24/7 for work in an area covering a minimum of a 50 mile radius from home or office. Qualifications include replacing hardware such as servers, pc's, routers, POS equipment. Many service calls will be involved in POS and VOIP industries. Experience with both is a plus! This is a part-time position that can be full-time with the proper qualifications and call volume that is available in your area. If you are interested in applying for this job, please review materials listed below: - A+ Certified - Cell phone - Laptop running windows - Network troubleshooting experience - Internet access - Reliable vehicle - Proper attire - General technician tools If you are confident you can meet these requirements, please send your Resume with your current contact information, your Zip Code and your Radius (50 miles or more) that you can cover in your city. We cannot guarantee the amount of hours you will receive as they can fluctuate. All qualified technicians with no criminal background can begin taking calls as soon as December 1st.